You have a good command of German, English and Polish (minimum B2 level)
You have at least 12 months of experience in a similar role
You know how to ask the right questions to identify and understand customer needs and technical issues
You have excellent communication skills and a customer-focused mindset
You are proficient in MS Office applications
You have practical experience in providing first-line technical support and resolving basic IT issues
Private medical care
Co-financing for the sports card
Constant support of dedicated consultant
Employee referral program
,[Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe , Resolving IT issues of our partners which can occur during the course of office work , Documentation and logging of calls on the ticketing tool , Delegation of problems which cannot be resolved on first level to the competent teams , Maintaining and improving customer satisfaction level ] Requirements: Communication skills, MS Office, it support, troubleshooting, IT support Additionally: Sport Subscription, Private healthcare, Employee referral bonus.
... Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services. At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers. ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities, Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents., Provide troubleshooting support via phone, chat and e‑mail following established ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities, Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents., Provide troubleshooting support via phone, chat and e‑mail following established ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities - Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. - Provide troubleshooting support via phone, chat and e‑mail following established ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities - Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. - Provide troubleshooting support via phone, chat and e‑mail following established ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities - Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. - Provide troubleshooting support via phone, chat and e‑mail following established ...
... collaborate with more advanced support lines to secure efficient and timely problem resolution. Your responsibilities - Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. - Provide troubleshooting support via phone, chat and e‑mail following established ...
... deliver outputs within deadlines - Strong communication and partnering skills with people of all levels of the firm What we look for We are interested in hiring a German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude, with high level of energy. You should be able ...
Your profile - Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills. - Strong communication and customer service skills. - Motivation to grow in an international contact center environment. - Practical knowledge of Excel and other Microsoft Office tools. ...
Your profile - Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills. - Strong communication and customer service skills. - Motivation to grow in an international contact center environment. - Practical knowledge of Excel and other Microsoft Office tools. ...