1st Line Support with German w Polska

• You have a good command of German, English and Polish (minimum B2 level)
• You have at least 12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues
• You have excellent communication skills and a customer-focused mindset
• You are proficient in MS Office applications
• You have practical experience in providing first-line technical support and resolving basic IT issues

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program

,[Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe , Resolving IT issues of our partners which can occur during the course of office work , Documentation and logging of calls on the ticketing tool , Delegation of problems which cannot be resolved on first level to the competent teams , Maintaining and improving customer satisfaction level ] Requirements: Communication skills, MS Office, it support, troubleshooting, IT support Additionally: Sport Subscription, Private healthcare, Employee referral bonus.