Ad OPS Team Lead with English

Key Responsibilities:

Manage a team of analysts, managing the performance and making sure that SLAs/KPIs are met on a daily basis
Provide coaching and act as the team’s career counselor
Enforce core values within the team and project
Ensure team engagement
Align with leadership on team goals and expectations
Communicate and set clear expectations around goals, objectives, and targets for the team
Manage the workload of the team, make work assignments
Be in charge of conducting 1:1 meetings with the team members, daily huddles, weekly wrap up and monthly meetings with the team
Oversee workflow execution and ensure adherence to established processes and procedures
Act as the primary point of contact for operators regarding workflow-related questions, issues, and escalations
Monitor risks within operations and communicate to leadership/Client in a timely manner
Act as a Subject Matter Expert in all matters processed by the team and actively shadow agents to ensure a proper understanding of the work and potential challenges/improvements needed
Manage ad-hoc operational projects and process improvement initiatives as per client/leadership requirements
Identify improvement opportunities and communicate to delivery lead and client teams
Interface effectively with other teams, delivery lead and client teams
Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members
Develop and administer team schedules and performance requirements. Keep track of holidays and sick leaves
Collaborate with Accenture recruitment team in the selection of candidates for the project: participating actively in the skills interviews and sharing feedback
Support with the onboarding of new joiners

What do we expect:

Ability to project manage tasks or small teams
Experience in digital advertising operations or programmatic workflows
Strong understanding of campaign lifecycle and workflow dependencies
Solid knowledge of programmatic advertising and auction dynamics
Experience supporting workflows, training or coaching peers
Strong analytical skills and attention to detail
Excellent stakeholder management and communication skills
Ability to manage multiple priorities and adapt to changing requirements
Experience with Jira
Excellent time management and organizational skills
Strong communication skills towards larger groups or client stakeholders, both remotely and face to face
Comfortable with client facing tasks and contact
Strong ability to receive and provide feedback
Sense of empathy, kindness and patience. People oriented with ability to help others and pass the knowledge efficiently
Strong sense of ownership and demonstrated proactiveness
Ability to work independently
Impeccable behavioral track record, reliable and trusting, able to follow rules and decisions, demonstrating seniority, mature and professional approach
Availability to accommodate Ad hoc scheduling requests (Including weekend coverage and Evening shifts)
Ability to quickly acquire and maintain in-depth knowledge of workflows and processes, enabling effective guidance and support for the team in a dynamic environment.
Ability to manage own time effectively and carving out some time to perform production to keep knowledge relevance
Strong understanding of SLAs, KPIs, Client tools and needs.
Ability to give clear, constructive feedback.
Strong verbal and written communication skills.
Strong ability to receive and provide feedback.
Proactive and collaborative mindset.
Having a solution-oriented approach.
C1 level of English proficiency.
Solid understanding of Google Suite.
Readiness to work in a fast-paced environment with a dynamic scope that evolves with time.
Office presence is Hybrid 50/50 or more and depending on seat availability and operational requirement. The training period takas up to 5 weeks and is conducted fully from the office
Working through shifts Monday through Sunday, including public holidays.
- Morning shift: Start time between 9 am and 11 am
- Evening shift: Start time between 1pm and 3pm.
- Start times are dependent on the business needs

What we can offer

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly offices
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Onboarding program and dedicated Buddy
Unique community with sport, volunteering activites and outings
Access to MyBenefit platrofm
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees
Modern office in the city center of Warsaw
Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Ad OPS Team Lead with English

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