Advanced Technical Support Engineer w Warząchewka Polska, Polska
HybrydowoPołączenie biura i pracy zdalnej
Warząchewka Polska, Polska
We're looking for a
Advanced Technical Support Engineer
This role is Hybrid, Poland
ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time.
In this role you will... Own complex cases end-to-end: integrations, APIs, data issues, multi-module configuration — to Earned Resolution, not ticket closure. Deliver Pro Desk as the primary expert: scheduled 1:1 sessions that replace CSM coaching with certified product expertise. Take escalated Live Chat and voice — real-time expertise when the customer’s business is stuck. Reproduce and evidence defects: clean repro steps, logs, and breadth data that feed EIM scoring and the OneList. Mentor L1s daily - the 15-minute rule works because someone answers; claim hard cases at the line-up (‘I’ve got it’). Work AI-in-the-loop as default: copilot research, drafted responses reviewed, knowledge gaps closed.
You’ve got what it takes if you have...
3+ years technical support with real troubleshooting depth — logs, APIs, SSO, integrations, data flows. Pod Specialist certification within 45 days; multi-product breadth valued. Teaching instinct: you make customers and L1s smarter in every interaction. Composure in escalated moments; documentation discipline that makes handoffs invisible.
... project, We are looking for a Senior Technical Support Engineer to join a long-term project for a global financial institution., , The role focuses on providing advanced technical support for critical applications and production environments. You will be responsible for monitoring systems, troubleshooting incidents, supporting ...
... investigation through resolution, ensuring a seamless customer experience. - Assess the impact and priority of reported issues, working closely with Product and Engineering teams to support effective triage. - Support application maintenance, feature releases, and other planned technical activities through testing and communication. ...
... project at a time, you have influence on the product Team members, technical leader, support Your responsibilities, Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments., Supporting customers, partners, and consultants in resolving application-related ...
... causes of technical problems, - Ability to solve complex problems and provide clear, actionable solutions, - A keen eye for detail, especially when diagnosing technical issues, - A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support. Optional - AP processes, financial ...
O projekcie, As a Technical Support Engineer, you'll join a highly technical support team responsible for resolving complex application and system issues. Acting as the bridge between customers and internal engineering teams, you'll troubleshoot challenging technical problems, identify root causes, and help ensure customers ...
... project at a time, you have influence on the product Team members, technical leader, support Your responsibilities, Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments., Supporting customers, partners, and consultants in resolving application-related ...
... project, We are looking for a Senior Technical Support Engineer to join a long-term project for a global financial institution., , The role focuses on providing advanced technical support for critical applications and production environments. You will be responsible for monitoring systems, troubleshooting incidents, supporting ...
... medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget. You will: - Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work. - Troubleshoot and resolve technical problems across ...
... developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. Summary Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated ...
... matters, and help us build a safer future. Department Overview Motorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its industry-leading, disruptive Cloud Video & Access Control platforms. Reporting to a Technical Support Manager, the Technical Support Engineer ensures ...