AI Infrastructure Systems Engineer
Miejsce pracy: Warszawa
Technologies we use
Expected
Optional
Operating system
This is how we organize our work
This is how we work
Your responsibilities
- Frontline Support: Act as the escalation point for automated deployment pipelines and installation scripts.
- Deployment Issue Triage: Monitor, investigate, and manage incoming tickets generated during the hardware and software bootstrapping phases.
- Log & Metric Analysis: Dive into installer logs, operating system metrics, and orchestration workflow histories to determine why a deployment or hardware qualification step failed.
- Software Diagnosis: Investigate, diagnose, and resolve software-related deployment failures, containerization glitches, or configuration issues (e.g., DHCP, PXE boot, network services).
- Hardware & Firmware Escalation: Identify issues rooted in faulty hardware, outdated firmware, or physical networking constraints, and efficiently route/escalate them to the appropriate hardware engineering or data center technician teams.
- Documentation & Continuous Improvement: Update runbooks, diagnostic playbooks, and error resolution guides to streamline future deployment.
- Collaboration: Act as the bridge between software development, DevOps, and hardware operations teams to drive rapid resolution of blockers.
Our requirements
- Linux/OS Administration: Strong proficiency navigating, troubleshooting, and diagnosing issues in Linux environments.
- Networking Fundamentals: Good understanding of IP networking, DNS, DHCP (DHCPv4/DHCPv6), and network diagnostics.
- Hardware & Firmware Knowledge: Familiarity with server components, BMCs (Baseboard Management Controllers), BIOS, and basic physical infrastructure (NICs,switches).
- Containerization & Orchestration: Practical experience troubleshooting in Kubernetes environments (e.g., K3s, custom distributions), CNI plugins, and workload scheduling.
- Ticketing & Tracking Systems: Experience using ticket systems to manage, escalate, and organize operational tasks.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to distinguish between software/configuration issues and physical hardware failures.
- Incident Management: Ability to work well under time-sensitive deployment deadlines (Tier 2 response environments).
- Cross-Timezone Collaboration: Ability to pass off tasks smoothly to global counterparts at the end of a shift (handoff reporting).
- Bachelor's degree in Information Technology, Computer Science, or a related field 2+ years of computer networking experience
- 2+ years of Linux operating systems experience
Optional
- Bootstrap/Deployment Experience: Experience with netboot/PXE installation processes, or unattended server installation setups.
- Containerization & Orchestration: Familiarity with Docker, Kubernetes, or workflow orchestration tools.
- Automation/Scripting: Ability to write or interpret basic scripts (Bash, Python) to assist with automated diagnostics.
- DCIM/IPAM Tools: Prior experience working with tools like NetBox or other DCIM/Inventory management systems
What we offer
- We offer a full-time employment contract
- Location – Cracow; work model – hybrid
- Stable and long-term cooperation
- Well-defined career path at the European leader in engineering & IT consulting
- Opportunity to relocate and work in different ALTEN Polska branches
- After completion of the project, opportunity to engage in a subsequent one within the company
- Introduction and cooperation with dedicated Competences Manager
- We also offer cooperation based on a B2B or Contract of mandate (UZ).
- We also guarantee:
- Access to professional certifications with our technology partners (e.g. Google, ISTQB)
- Access to relevant industry events
- Access to the Knowledge Sharing Program
- Access to Referral program
Benefits
- life insurance
- retirement pension plan
- baby layette
- employee referral program
- Medicover medical care
- Medicover dental care
- Medicover Benefits platform
- Medicover Sport card
NOTICE: We kindly inform you that we will contact the selected candidates.
ALTEN Polska
ALTEN – A Global Leader in Engineering and IT Services
Founded in France in 1988, the ALTEN Group is a leading technological partner serving the world’s largest clients. In 2023, it achieved revenues exceeding 4.07 billion euros and employs over 57,000 people, 88% of whom are engineers and IT experts.
ALTEN Polska has been operating for 13 years, supporting its clients' innovation, research and development, and IT systems. It has offices in Kraków, Warsaw, Wrocław, Gdańsk, and Poznań.
It serves key industries such as aerospace, space, industrial solutions, automotive, railway, energy, finance, telecommunications, and retail.
Areas of expertise: business analysis, cybersecurity, artificial intelligence, data analysis and cloud solutions, application development, software testing, project management, embedded software, quality management, industrialization, digital transformation, and industrial engineering.
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