Application Support Engineer w Kraków, Polska

Expected, SQL

About the project, HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions., , Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations., , The L2 Application Support Analysts / Engineers are responsible to manage production incidents on HSBC private banking core banking platform - Avaloq.

Your responsibilities, Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed., Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process., Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged., Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests., Own EOD batch processing in the production environment., Conduct daily health checks and application monitoring., Manage end-user expectations and maintain clear, regular communication with relevant stakeholders., Support a shift-based operating model, including UK shift coverage, weekend on-call, and ad hoc weekend support as required.

5+ years’ IT experience in comparable application/support roles within the banking domain. Bachelor’s/Graduate degree., Knowledge of the Avaloq Front Platform., Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc., Proficiency in PL-SQL and basic knowledge of Oracle DB., Experience in handling production batch using tools like Control-M, Autosys, Zena (used in this role)., Understanding of ITIL processes: Incident, Problem, and Change Management., Excellent analytical and problem-solving skills. Clear, effective communication skills, with the ability to engage internal/external stakeholders and end users., Fluency in spoken and written English.

Optional, Avaloq ACP certification., ITIL Foundation certificate., Scripting experience is an added plus i.e. shell scripting.

What we offer, Additional bonuses for recognition awards, Multisport card, Private medical care, Life insurance, One-time reimbursement of home office set-up (up to 800 PLN), Cafeteria platform, Employee assistance program, Additional contributions to PPK scheme, Corporate parties & events, CSR initiatives, Nursery discounts, Financial support with trainings and education, Social fund, Flexible working hours, Free parking

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, corporate sports team, retirement pension plan, corporate library, no dress code, coffee / tea, parking space for employees, leisure zone, extra social benefits, employee referral program, opportunity to obtain permits and licenses, charity initiatives, family picnics, extra leave, In-office gym

Recruitment stages, Online assessment, Phone interview, Job interview, Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o., HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories., , HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year., , Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work,