Hybrid work model
International company - professional services industry

About Our Client

A professional services company based in Warsaw.

Job Description

Support finance, business intake, CRM, time capture, and other business-critical applications.
Analyze system and application issues, assess risks, identify enhancement opportunities, and provide recommendations to management.
Manage and monitor the team's support queue, ensuring high service quality and customer satisfaction.
Drive application infrastructure changes and process improvements within the team and across the wider IT department.
Collaborate with vendors and stakeholders during service reviews to improve resilience, reduce risk, and minimize service disruption.
Identify, assess, and remediate application and server security vulnerabilities across supported environments.
Recommend and implement service reliability, performance, and resilience enhancements through analysis and testing.
Monitor application, database, MS SQL, and SQL replication environments, proactively resolving issues and optimizing performance.
Develop SQL jobs and PowerShell scripts to automate operational processes and improve efficiency.
Troubleshoot and maintain end-to-end application and SQL infrastructure across Azure AVS, Azure-native, and SaaS/cloud platforms.
Produce technical documentation, communicate system changes, and represent the team in Change Advisory Board (CAB) and Release Management activities.
Coordinate the installation of Windows and application patches, updates, and releases as part of monthly and quarterly maintenance cycles.
Package, configure, test, and deploy software updates in line with security and compliance requirements.
Partner with Infrastructure & Operations teams, including End-User Computing, Systems, Networks, and Information Security, to ensure seamless service delivery.
Work closely with customer-facing teams and stakeholders to support business-critical applications and services.
Collaborate with the Global Service Desk, regional support teams, and the wider global IT organization to resolve issues and drive operational excellence.
Provide technical expertise and guidance for projects, initiatives, and management requests.
Participate in an on-call rotation and deliver out-of-hours support for critical business applications.
Contribute to continuous improvement initiatives, enhancing team processes and ways of working.
Collect, analyze, and maintain application performance data, reporting metrics, and service insights for critical systems.

The Successful Applicant

Experience in L3 application and infrastructure support, handling incidents, problem management, changes, and investigations for business-critical systems.
Strong experience with Microsoft SQL Server, including database administration, SQL scripting, replication, Always On Availability Groups, monitoring, alerting, and performance optimization.
Hands-on experience with Azure environments (Azure Native, Azure AVS) and hybrid cloud/on-premises infrastructures.
Ability to develop and maintain PowerShell scripts to improve operational efficiency.
Perform proactive troubleshooting, root cause analysis, and resolution of complex technical issues.
Manage application updates, releases, and deployments through structured change management processes.
Monitor application and database performance, identify service gaps, and recommend reliability and resilience improvements.
Produce and maintain technical documentation, operational procedures, and knowledge-sharing materials.
Collaborate effectively with global IT teams, vendors, and business stakeholders to deliver high-quality support and service improvements.
Demonstrate strong analytical, problem-solving, and decision-making skills in fast-paced environments.
Maintain excellent customer focus, ownership, attention to detail, and communication skills.

Nice to have

Experience with Power Platform and Dynamics 365.
Knowledge of SaaS applications, HTML/CSS, and web technologies.
Background in data analysis and reporting.
Understanding of Site Reliability Engineering (SRE) principles and best practices.
Experience supporting CRM or legal industry applications in a global organization.

What's on Offer

Competitive pension scheme and income protection insurance.
Comprehensive private medical coverage and access to healthcare services.
Mental health and wellbeing support.
Parental and special leave.
Holiday entitlement.
Employee discount programs and lifestyle benefits.

Applications Support Analyst (SQL DBA)

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