Associate Credit Services Representative with German Language w Warszawa, Polska
Medtronic
StacjonarniePraca z biura
KontraktUmowa czasowa lub freelancing
Warszawa, Polska
Your responsibilities
Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.
Our requirements
Bachelor's degree and no prior professional experience required.
Fluent English and minimum C1 proficiency in German, with the ability to communicate effectively in a business environment both verbally and in writing.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.
Optional
Up to one year of experience in finance, accounting, shared services, customer service, or a related business environment.
Experience using enterprise resource planning (ERP) systems such as SAP.
Experience supporting customers across EMEA markets.
Experience working with customer account management, collections, or order-to-cash processes.
Demonstrated interest in process improvement, digital transformation, and technology-enabled service delivery.
What we offer
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband /
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP)
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