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Opis oferty

B2B Customer Service Officer with English w Warszawa, Polska

BASF Polska Sp. z o.o.

  • KontraktUmowa czasowa lub freelancing

Warszawa, Polska

Your responsibilities

  • Provide excellent customer service to dedicated customers
  • Support customers along the whole OTC process
  • Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
  • Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
  • Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
  • Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

Our requirements

  • Bachelor or Master degree
  • First relevant professional experience in sales administration and/or business customer service roles would be an advantage
  • Experience with the SAP system, mainly in the SD module would be an advantage
  • Customer orientation and team work abilities
  • Strong communication skills and ability to work in international environment
  • Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
  • Fluent English

What we offer

  • We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
  • With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance
  • You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
  • At work, our values are important to us: innovation, openness, flexibility and attractiveness

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