Business Services Team Lead with German | f/m/d w Gdańsk, Polska
ERGO Technology & Services
Poland, Gdańsk
Business Services Team Lead with German | f/m/d w Gdańsk, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
About the role
As a Business Services Team Lead with German, you will be responsible for leading, developing, and motivating a team to achieve operational goals. You will oversee daily team performance, provide coaching and feedback, support employee development, and ensure effective collaboration across departments.
How you will get the job done
managing the team's budget and allocating resources effectively to maximize efficiency and performance
identifying, analyzing, and resolving team performance and morale challenges proactively
monitoring work quality and implementing quality assurance measures to ensure high standards are consistently met
leading and supporting change initiatives, ensuring smooth adoption of new processes, systems, and organizational changes
ensuring compliance with applicable regulations, standards, and company policies while promoting best practices across the team
Skills and experience you will need
knowledge of English (minimum B2 level) and German (minimum C1 level)
proven experience in team leadership or a similar leadership role
experience in customer service environment
strong interpersonal and communication skills
ability to setting clear goals and motivating team members effectively
ability to solving problems and making sound decisions in a fast-paced environment
strong organizational and time management skills
ability to handling pressure and remaining calm in challenging situations
knowledge of performance evaluation processes and management principles
very good knowledge of MS Office applications
degree in management or training in team leadership as an advantage
About us
ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.
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