About Xceedance

At Xceedance, we are transforming the insurance industry through a powerful combination of insurance expertise, data, technology, and AI. Since our founding in 2013, we have partnered exclusively with insurers, reinsurers, brokers, MGAs, mutuals, and self-insured organizations to help them operate more efficiently, make better decisions, and deliver stronger outcomes for their customers. This is not a startup. Today, over 5,500 professionals support more than 350 clients across 13 global locations spanning the Americas, Europe, the UK & Ireland, the Middle East, Asia, Australia, and New Zealand.

What makes Xceedance different is our technology-first approach. We combine deep industry knowledge with innovative digital solutions and AI capabilities, including IAN , our AI orchestration platform, to help clients accelerate transformation and unlock measurable business value. Our work has earned industry recognition from leading analyst firms and technology partners, reflecting our commitment to innovation and excellence.

With more than 9 years of operations in Kraków and a growing team of over 200 professionals, Poland plays a significant role in Xceedance’s continued success. Our professionals work on global projects, collaborate across international teams, and help drive innovation across the insurance industry.

Role description

Is your claim to fame your knowledge of claims? Does the idea of working with global clients excite you? Are you naturally curious, proactive, and eager to solve complex challenges? If so, this could be the perfect opportunity for you.

Join our growing Insurance Operations team in Kraków as a Claims Analyst and play an important role in supporting international clients while developing in-depth expertise across the insurance claims lifecycle. This is a unique opportunity to contribute to the continued growth of our Claims function and gain exposure to a wide range of insurance processes and markets.

• Review and analyze a variety of claim-related documentation, including policy documents, incident reports, financial records, legal documentation, and other supporting materials.
• Assess loss notifications and accurately capture key claim details to prepare First Notice of Loss (FNOL) submissions across multiple lines of business.
• Collaborate with colleagues and client stakeholders across global locations to resolve complex issues and ensure high-quality claims support.
• Maintain accurate and comprehensive documentation of processes, procedures, and claim-related activities.
• Prepare and deliver client reports while ensuring compliance with reporting requirements and service standards.
• Contribute to process improvement initiatives, helping to drive efficiency, quality, and innovation within the Claims team.

Requirements:

• Very good English skills.

• Proficiency in Microsoft Excel.

• Good knowledge of German or French or Spanish (min. B1).

• Excellent data processing and analysis skills.

• Analytical thinking and numeracy skills.

• Good organizational skills and a high attention to detail.

• Experience in the insurance industry would be a huge plus - preferably in claims or a related area.

• Ability to read and interpret insurance related documents.

• Ability to question the status quo and openness to new challenges.

• Excellent communication skills.

• Fundamental understanding of AI tools.

• A positive attitude and sense of humor are a must!

What you can expect from us:
• Unique professional and personal development at one of the pioneer companies in professional insurance support.

• Ongoing professional training – to onboard you for a good start and your further professional development.

• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.

• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.

• Flexible work hours - depend on project

• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.

• Private life insurance - 80% of the premium is covered by an employer.

• Employee referral program - we appreciate you recommending your friends to join us.

• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.

• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.

• Lively and modern office in the City Centre with parking space for employees.

• A supportive and friendly atmosphere created by passionate people

Why Join Xceedance?

Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth.

Backed by significant investment and a strong track record of success, we are expanding our business globally, investing heavily in AI-led transformation, and growing our presence across new insurance segments. Our ambition is bold, and so are the opportunities for talented professionals who want to make an impact.

Whether you're looking to solve complex business challenges, work with cutting-edge technology, collaborate with industry experts, or accelerate your career growth, Xceedance provides a platform to do meaningful work at scale.

If you are passionate about innovation, enjoy building for the future, and want to be part of a company shaping the next generation of insurance services, we'd love to have you on this journey.

Claims Analyst with German or French or Spanish

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