Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
Providing support in resolving insurance-related issues, contacting with insurers and clients to ensure proper information
Support in accounting for recoveries related to complex claims, handling recovery claims and initializing payment of compensation for complex claims
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
Taking ownership and performing your responsibilities independently and on time
Actively seeking process gaps and/or improvement opportunities and focusing on resolutions
Our requirements
Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
Proficiency in MS Office
Ability to measure, review and improve claims team performance
Very high attention to details
Ability to analyze data and check its accuracy
Good numerical skills
Ability to identify and respond to risks
Strong ability to think creatively
Excellent communication skills with client focus; understanding and applying appropriate communication style
... insureds, insured general counsel, and making exceptional customer service a top priority., Providing support in resolving insurance-related issues, contacting with insurers and clients to ensure proper information, Support in accounting for recoveries related to complex claims, handling recovery claims and initializing payment ...
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