Client Support Specialist with Dutch - Krakow, Poland w Kraków, Polska

Client Support Specialist with Dutch - Krakow, Poland

Client Support Specialist

What will you do?

As a Client Support Specialist , you are the first point of contact for our corporate clients. You support customers by phone and email with a wide range of questions regarding commercial non-life insurance. With your customer-focused approach, you ensure an excellent client experience and provide professional, efficient support.

You answer client inquiries, think along with customers to find solutions, and ensure they are connected with the right specialists when expert advice is required. In addition, you handle various administrative tasks and act as the link between clients and internal stakeholders, such as our advisory teams and underwriting company.

Your responsibilities include:

• Answering client questions by phone and email;
• Providing copies of insurance policies and invoices;
• Requesting and distributing Green Cards and insurance policy overviews;
• Processing changes to client and policy information;
• Managing updates to payment terms and digital invoicing.

Approximately a quarter of your working time will be spent directly interacting with clients. The remainder of your time will involve collaborating with colleagues and ensuring the accurate administrative processing of client requests.

No two days are the same. You will join an enthusiastic team where collaboration, development, and customer focus are at the heart of everything we do.

Who are you?

You enjoy interacting with customers and are passionate about helping people. You work accurately, maintain oversight, and know how to prioritize, even in a fast-paced environment. You take initiative, think in solutions, and enjoy contributing to a positive team atmosphere.

In addition, you have:

• Experience in an administrative or customer service role;
• Excellent verbal and written communication skills in Dutch and English ;
• A proactive mindset and strong customer focus;
• Strong attention to detail and an organized way of working.

You are someone who likes to roll up your sleeves and work together with colleagues to make a difference for our clients every day.

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