Opis oferty
Deloitte Business Delivery Solutions
Poland, Wrocław
Collections Specialist with Spanish w Wrocław, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
Who we are looking for
2–4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
Understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.
Proficiency in English (B2) and Spanish (В2) is required to support our global customer base.
Your future role
Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. As Collections Specialist with French you will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.
What we offer
Stable job in multinational company based on employment contract;
Working in flexible hybrid model -3 office days and 2 remote days per week;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits.
Selection process
Apply and create your future with us!
If your resume is of interest to us, the recruitment will consist of several stages:
1. Submit your resume in English.
2. Online Test
3. Short online interview / short phone interview with Recruiter.
4. Interview/s with member/s of the team.
You will receive feedback regardless of process result.
About Deloitte
The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.
About the team
The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.
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