Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

Assisting with system maintenance and the implementation of corrective solutions
Initial diagnosis of incidents and issues reported by system users
Verifying information related to reported system failures
Troubleshooting issues remotely, by phone and via email
Maintaining communication with support teams and software developers

Qualifications

Availability and willingness to work shifts (24/7 coverage, 12-hour shifts)
Communicative level of English
Basic knowledge of Linux and Windows operating systems

Nice to have:

Technical education and/or knowledge of information technology
Basic knowledge of Unix or OpenVMS
Familiarity with monitoring tools such as BMC Portal, SolarWinds Orion NPM, IBM Tivoli Enterprise Portal, IBM Systems Director, Zabbix, OSSEC, OP5, etc.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 64 000 zł – 91 000 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Other Benefits Offered:

Paid time off
Health insurance, life insurance, and disability insurance
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Retirement benefits
Additional benefits available depending on the seniority of the role
Participation in our Employee Referral Bonus Program, through which eligible employees may receive referral bonuses for successful candidate referrals. For information regarding eligibility and program guidelines, please visit our .

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Computer Operator I - Poland

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