Consumer Services Representative (German & English)

Your responsibilities

Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
Help consumers by answering their questions about web orders placed on our e-commerce site.
Successfully resolve order delivery / payment issues and/or product returns queries.
Seeking solutions in case of unusual queries or requests
Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Our requirements

Fluent German (C1) and English (C1) (spoken & written)
Good command of MS Word and Outlook
Outgoing with excellent communication skills (verbal & written)
Empathy and openness for working with clients
Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
Organizational skills with ability to prioritize.
Detail oriented
Positive attitude and great interpersonal skills, incl. rapport-building and listening
A keen interest in e-commerce will ensure you are perfect for this role

What we offer

Full-time employment contract
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Fully sponsored life insurance
Hybrid working system (1 day per week in the office) after 2-3-weeks on-site training; working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
Partly financed Multisport Card or cinema tickets
Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program – an opportunity to get a bonus
Expectant Parents Gift
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Job title: Consumer Services Representative (German & English)

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

Contract: Permanent, full time

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your German language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Yankee Candle, Contigo, NUK, or Crockpot.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

If so, please click on “Apply Now” on this site and upload your CV in English.

If your application is shortlisted, our recruiter will invite you for an initial phone or MS Teams interview

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Consumer Services Representative (German & English)

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