Work Experience 3+ years in contact center integrations
Remote Job

Job Description

This is a remote position.

We’re looking for a Contact Center Developer with strong experience in Amazon Connect and the AWS cloud ecosystem .

The ideal candidate will design, build, and maintain scalable contact center solutions integrated with Salesforce Service Cloud Voice, Agentforce, and third-party platforms , working with global teams to deliver modern customer engagement experiences.

Key Responsibilities

Develop, implement, and maintain Amazon Connect solutions using Lambda, Lex, CloudFormation, and API Gateway .
Integrate contact center platforms with Salesforce Service Cloud Voice and Agentforce .
Diagnose and resolve complex technical issues in performance, routing, and integrations.
Collaborate with cross-functional teams to align technical deliverables with business goals.
Follow best practices for cloud architecture, scalability, and security.

Requirements

5+ years of experience in AWS development and integrations.
3+ years working with Amazon Connect or similar contact center technologies.
Solid programming experience with Python, Java, https://jobeax.com/link/JSd7UYCSg572jJDY , or .NET .
Proficiency in AWS Lambda, Lex, CloudFormation , and API integrations.
Experience integrating with Salesforce Service Cloud Voice or equivalent CRM.
Familiarity with DevOps and CI/CD tools.
Excellent analytical and communication skills.
English: Advanced (B2+ minimum).
Preferred: Salesforce Administrator certification; Agile methodology experience.

Contact Center Developer

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