Customer Advisor with French (m/f) w Kraków, Polska

For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individuals to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.

Requirements

• very good command of English and French (minimum C1 level),
• strong interpersonal and communication skills,
• genuine enthusiasm for delivering exceptional customer experiences,
• open-minded attitude and motivation to grow within an international environment.

Responsibilities

• supporting customers in planning and managing their travel-related arrangements,
• recommending tailored products, services and pricing options based on customer needs,
• assisting with booking processes, modifications, and post-purchase support,
• guiding users through the client’s online platform and self-service tools,
• handling customer feedback and inquiries via phone, email and digital channels from international markets.

We offer

• hybrid work model,
• exceptional travel benefits, including free and discounted tickets for you and your loved ones,
• a clear and structured career path within a globally recognized, international company,
• comprehensive onboarding and continuous training, supported by the latest technology,
• a competitive package of social benefits and employee rewards,
• modern office space located on the top floor in the very heart of the city,
• permanent employment opportunities and long-term career stability,
• access to a flexible benefit platform allowing personalized benefit selection,
• annual performance-based salary review,
• internal performance rewards for top achievers,
• company-sponsored investment fund with attractive employer contributions.