Share your passion
for travel with customers
all over the globe

Customer Care Advisor with German

Work location: Kraków

Your responsibilities:

Customer Care Advisors are the heart of our service excellence. They deliver top-tier customer service, whether assisting direct customers, travel agents, or corporate clients. By skilfully selling and ticketing, they drive revenue while fostering strong relationships with direct customers and tapping into new corporate opportunities. Their proactive approach maximizes every business interaction, and they’re always ready to collaborate with the team to achieve shared success.

Assisting our customers with planning their journeys

Recommending travel products, fares and services and providing after sales support
Assisting customer to reserve and adjust flight booking transactions
Assisting customers to use our website – https://jobeax.com/link/i0ojGB6ASjbuwN1g
Responding to feedback and general enquiries by phone, email and web channels from worldwide

What we're looking for:

Fluent in English and German (C1 level)
Strong communication skills and exceptional phone manners
A genuine passion for delivering top-notch customer service every time
A growth mindset with a desire to keep learning and improving
Willingness to attend onsite trainings in Kraków for 6 months (fully office-based), with the flexibility to transition to a hybrid work model afterward

Optional:

Knowledge of airline systems and operations will be an advantage but not essential (for instance Amadeus)

What We Offer:

The chance to explore the world with amazing travel perks (free of charge annual tickets with Cathay Pacific, plus discounted tickets for numerous airlines for you and your family)
A clear career progression path with one of the world’s leading airlines
Comprehensive training and access to cutting-edge technology to set you up for success
A competitive benefits package designed with your well-being in mind
A vibrant work environment located on the top floor, right in the heart of the city
Opportunities for permanent employment with us

Our vision is to be the world's best airline. Being the best means that we always strive to excel in everything we do. Our dynamic team provides the highest quality service so that our customers are happy they chose Cathay Pacific

By applying to this advertisement I hereby give consent for my personal data included in my application to be processed by Cathay Pacific Airways Ltd. for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Customer Care Advisor with German

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