Customer Experience Specialist with Kazakh and Russian (m/f) w Kraków, Polska

For our Client, an international organisation with a global customer service operation, we are looking for a Customer Service Specialist with Kazakh and Russian to join their team in Kraków. This is a great opportunity to join an international environment, work with customers from around the world and develop your career within a global organisation.

Requirements

• very good knowledge of Kazakh and Russian – required,
• good command of English (minimum B2) – required,
• excellent communication skills and a confident telephone manner,
• a customer-oriented approach and genuine interest in helping others,
• openness to learning and developing new skills,
• ability to work in an international and multicultural environment,
• availability to work in a hybrid model after the training period.

Responsibilities

• providing professional customer support via phone, email and online channels,
• assisting customers with their enquiries and requests,
• providing information about available products and services,
• supporting customers with bookings and modifications,
• providing after-sales support and resolving customer issues,
• assisting customers in using the company's website and digital services,
• responding to customer feedback and general enquiries,
• building positive relationships with customers and ensuring a consistently high level of service,
• cooperating with other team members to achieve common customer service goals.

We offer

• the opportunity to work in an international organisation,
• attractive employee benefits and travel-related benefits,
• a clear career development path and opportunities for professional growth,
• comprehensive onboarding and professional training,
• hybrid working after the initial training period,
• employment based on an employment contract,
• private medical care and life insurance,
• co-financing of sports activities and professional training,
• flexible working arrangements,
• retirement pension and savings & investment schemes,
• integration events and additional employee benefits,
• modern office located in central Kraków.