Customer Service & Order Management Specialist with German and English

What will you do:

Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.
To support & record a variety of customer service issues through telephone, email and chat. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
Verify customer purchase orders (e.g., contact details, pricing, terms) & monitor order management process from order entry in SAP system to delivery.
Ensure order check and related stock prioritization to ensure all customer requirements are met.
Act as the customer's representative by capturing input and contributing to continuous improvement and customer satisfaction.
Immediately escalate/report to the line manager any breach in existing controls and highlight any possible risks caused by lack of control.
To provide education/awareness and recommendations to customers on new products, policies changes, product campaigns via outbound call or email as per the established guidelines (no sales/upsell or cross sell targets)
To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.

HERE’S WHAT YOU’LL NEED

German Language competency – C1 level.
English Language – B2 level.
Min. 2 years of relevant working experience (Customer service, Order Management, Order to Cash, Sales Administration)
College graduate
Attention to detail and a great Customer Service attitude is a must
Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)
Working Hours: Monday to Friday, between 7:00 AM and 5:00 PM (8 hours per day).

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER

Flexible hybrid work model with the office located in Warsaw.
Full-time employment contract.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

What we can offer

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly offices
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Onboarding program and dedicated Buddy
Unique community with sport, volunteering activites and outings
Access to MyBenefit platrofm
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees
Modern office in the city center of Warsaw
Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Customer Service & Order Management Specialist with German and English

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