Customer Service Rep/Agent with Italian and English w Poznań, Polska
Bridgestone EMEA
Poznań, Polska
Job Purpose
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
Responsibilities:
Record and process custom/special orders and coordinate with relevant teams
Respond promptly to escalated customer issues and ensure resolution
Act as first point of contact for customer queries and complaints
Provide advanced product/service information and support fitment inquiries
Follow sales and channel dynamics to provide tailored suggestions to customers
Build strong customer relationships and adopt customized strategies
Collaborate with cross-functional teams to resolve issues and improve processes
Participate in regional meetings and share feedback from stakeholders
Qualifications & Experience Required
Education, Master, other certification:
No specific degree required; experience in customer service preferred
Experience:
Previous experience in customer service roles is an advantage
Technical Skills:
SAP knowledge
Basic Excel skills
Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
Ability to navigate data and use Power BI for insights
Languages Skills:
Italian C1
English C1
Soft/Behavioral Skills:
Strong communication and problem-solving skills
Customer focus and ability to manage complex issues
Collaborative mindset and ability to work across departments
Goal-oriented and proactive approach
Ability to prioritize and manage multiple tasks
Resilience in handling challenging customer situations
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