Customer Service Representative with German w Wrocław, Polska

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed 

YOUR ROLE:

In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle — from initial entry to monitoring shipments — using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET. 

• Excellent command of English and German is essential
• A focus on producing accurate, high-quality work and take full ownership of each customer interaction 
• Proactive problem-solver with the ability to multitask effectively. 
• Highly organized, motivated, and able to prioritize in a fast-paced environment.
• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce. 

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours. 
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities 
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.