Act as a point of contact for B2B customers in the French- or Romanian-speaking market
Manage customer inquiries via phone and email, providing timely and solution-oriented support
Process and monitor customer orders in ERP/CRM systems
Coordinate order fulfilment with Sales, Logistics, Finance and Supply Chain teams
Support quotation management and follow up on customer requests
Coordinate shipments and communicate delivery updates or potential delays
Maintain accurate customer, pricing and contractual data
Support the resolution of payment discrepancies, credit issues and other customer-related matters
Handle customer issues and contribute to improving customer experience and service quality
Identify opportunities to improve processes and ways of working
Our requirements
Previous experience in B2B Customer Service, Customer Care, Order Management, Sales Support or a similar role
Professional experience in an international environment
Fluent French or Romanian – mandatory
Good command of English
Experience working with ERP and/or CRM systems
Strong customer orientation and excellent communication skills
Ability to work with multiple stakeholders across different functions and countries
Strong organizational skills, attention to detail and ability to manage deadlines
Proactive and solution-oriented approach
Optional
Experience in an industrial or manufacturing environment will be an advantage, but candidates from BPO, Shared Services or consulting environments are also welcome
What we offer
Stable employment in an international organization
Hybrid working model in Warsaw
Comprehensive onboarding, including product and process training
Private healthcare
Lunch card
Employee Assistance Program
Employee Stock Purchase Plan
Internal and external training opportunities
Funding for further education
Language courses funded at 100%
Opportunity to work in a multicultural environment and develop within an international organization