Customer Service Representative with English and Italian/French/German w Kraków, Polska

Customer Service Representative

with English and Italian/French/German

Customer Service Representative with English and Italian/French/German

THE WORK:

• Engage with Clients through email and chat channels to assist them with any inquiries related to their Digital advertising platforms. 
• Troubleshoot ad serving issues, resolve discrepancies between ad servers and address technical challenges related to campaign setup and execution.
• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies and ensure campaign setup accuracy
• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads and collaborate with internal teams to address complex issues.
• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
• Foster strong client relationships by providing excellent support and understanding their specific needs.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Thrive in an  exciting workplace  that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access  continuous learning opportunities.
• Work on projects for international clients,  expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Fluency in German/French/Italian language (C1 required but B2 also considered) and in English (min. B2 level required).
• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
• Excellent written communication skills to clearly explain technical concepts and solutions to clients.
• Detail-oriented and well-organized.

Bonus points if you have:

• 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment
• Good understanding of HTML, CSS & JavaScript
• Good understanding of Digital Marketing domain

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer:

• Individual support of a People Lead and a specific path of professional development.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training etc.)
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: 

What we can offer

• Inclusion&Diversity in practice in truly multinational enviroment
• Eco-friendly offices
• Cooperation with globally recognized Clients and access to the latest technology solutions
• Online and classroom trainings to master your skills
• Onboarding program and dedicated Buddy
• Unique community with sport, volunteering activites and outings
• Access to MyBenefit platrofm
• Multisport and lunch card
• Private medical care and life insurance
• Referral program with bonuses for referring new employees
• Modern office in the city center of Warsaw
• Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.