Your responsibilities

What we do:
Supporting our online customers via phone and e-mail.
Issuing flight tickets.
Rebooking and reissuing flight tickets.
Handling and managing the queue system with timetable changes and other messages from airlines.
Advise of changes in flight plan or to cancel passenger reservations.
Handling customers requests with bags, changes and special assistance.

Our requirements

Able to work shifts between hours 8.30-24.00, including weekends.
Work from the office is mandatory in the beginning. After some time remote work can be considered.
Working with a young and experienced team.
Staring date as soon as possible.

FlyFlex is a fast growing, dynamic and innovative travel agency with headquarters in Sweden. We focus on offering online solutions for flights at the best possible value for our customers. We have a professional and fun customer service team and are now looking to expand further. We are seeking personnel to work with us in our office in Poznan, Poland.
Through some recent hires we are looking to expand in our current markets as well as new markets. Flyflex is not a typical call enter, phone calls is a very small part of the daily job. We are mostly assisting our customers via mail and working in the background in systems such as SABRE and Farelogix.
FlyFlex is part of AOB Travel Sweden, and other brands include https://jobeax.com/link/PZBBB33KlTOXe2u9, https://jobeax.com/link/TPucVCJciNzX0bzu, https://jobeax.com/link/MY3GewPLwIXG4vFj, https://jobeax.com/link/ysQLqa7tW0dH4srm, https://jobeax.com/link/dl79iBUahoYn5YOX, https://jobeax.com/link/2MN4pZdCM20ZwaA3 and flysmarter.de. We operate using the Global Distribution System, SABRE and also Farelogix.