Customer Support Specialist with German or French w Wrocław, Polska

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

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Customer Support Specialist with German or French

For our international client, a well-established technology company, we are looking for a Customer Support Specialist with German or French  to join a growing customer experience team.

In this position, you will play a key role in supporting German or French-speaking customers, helping them resolve product-related inquiries and ensuring an excellent customer journey from initial contact through final resolution.

This is a great opportunity for professionals who enjoy customer interaction, problem-solving, and working in a dynamic international environment.

Your Responsibilities

• Deliver professional support to customers via phone, email, and online channels.
• Assist users with product-related questions and provide guidance on product usage.
• Investigate customer issues and coordinate appropriate solutions.
• Manage and monitor customer cases to ensure timely and effective resolution.
• Cooperate with internal stakeholders and external service providers when required.
• Maintain accurate information in internal systems and databases.
• Contribute to continuous improvement of customer service processes and customer satisfaction.
• Build expertise in products, services, and customer support procedures.

What We're Looking For

• Fluency in German or French (C1 level or higher).
• Good command of English and Polish for communication within the international team.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to prioritize tasks and manage multiple cases effectively.
• Familiarity with MS Office and CRM systems is an advantage.

What Our Client Offers

• Stable employment within an international and growing organization.
• Comprehensive onboarding.
• Private healthcare package.
• Sports and wellbeing benefits.
• Friendly and multicultural work environment.