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Opis oferty

Customer Support Specialist w Radom, Polska

S4GA

  • ZdalniePraca z dowolnego miejsca
  • KontraktUmowa czasowa lub freelancing

Radom, Polska

Your responsibilities

  • Client Support: Supporting our clients worldwide in all service-related matters via email, WhatsApp, chat and occasionally phone.
  • Systems Monitoring: Administering our online systems deployed at client sites – health checks, data validity checks, online/offline status monitoring.
  • Remote Configuration: Remote connection, configuration and verification of systems.
  • Client Guidance: Explaining to clients step by step what to connect, where and why.
  • Business Partner Communication: Coordinating service-related topics with our business partners.
  • Documentation: Working with internal documentation and instructions (Confluence).
  • Escalation: Escalating technical issues to the engineering team and following them up until resolved.

Our requirements

  • English Language Proficiency: Minimum level B1, both spoken and written. This is an absolute minimum and will be verified during the interview.
  • Communication Skills: Excellent interpersonal and communication skills, ability to explain technical matters in plain language.
  • Computer Literacy: Confident PC user – web browser, online tools, Excel, reading and following documentation.
  • Technical Understanding: Basic understanding of electronic devices and how they connect to a network.
  • Driver's License Category B: Required for potential business trips.
  • Valid Passport: Required for potential international business trips.
  • Willingness to Undergo Necessary Travel Vaccinations: Required for potential international business trips.

Optional

  • Basic Linux knowledge (terminal, SSH)
  • Experience in IT or technical support / helpdesk
  • Networking basics (IP addressing, routers, LAN/Wi-Fi)
  • Hands-on experience with configuring electronic devices

What we offer

  • Stable employment in a dynamically growing company
  • Non-standard, real-world challenges: working with clients and business partners at airports worldwide
  • Direct cooperation with the engineering team
  • Business trips
  • Working in a friendly and supportive team
  • Exciting work in the aviation industry
  • Opportunities for acquiring new knowledge and expanding professional experience
  • Onboarding training
  • Basic work tools (computer, phone)

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