We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
Job Description
Supporting customers in discovering and using the features of our SaaS platform
Resolving customer issues via email, chat and phone
Actively contributing to improving customer service standards
Identifying root causes of reported issues and collaborating with internal teams to eliminate them
Creating and maintaining articles for our knowledge base
Qualifications
Experience in customer-facing roles within SaaS or e-commerce environments
Strong problem-solving skills and confidence in handling customer requests
German at a professional working level (spoken and written)
English at a minimum B2 level
Ability to explain complex issues in a clear, simple and understandable way
Skill in translating technical language into everyday, user-friendly communication
Nice to have
Basic knowledge of Postman and APIs
Additional Information
What we offer
A supportive, experienced team you can always rely on
Full onboarding and work in a small, close-knit support team
Employment contract (UoP)
Multisport card and private medical care
Fully remote work or hybrid model in Kraków or Warsaw
Paid on-call duties outside standard working hours, based on a predefined schedule
Your profile - Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills. - Strong communication and customer service skills. - Motivation to grow in an international contact center environment. - Practical knowledge of Excel and other Microsoft Office tools. ...
Your profile - Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills. - Strong communication and customer service skills. - Motivation to grow in an international contact center environment. - Practical knowledge of Excel and other Microsoft Office tools. ...
Your profile - Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills. - Strong communication and customer service skills. - Motivation to grow in an international contact center environment. - Practical knowledge of Excel and other Microsoft Office tools. ...
... with colleagues as necessary - Providing feedback on the efficiency of the customer service process - Ensure customer satisfaction and provide professional customer support Requirements : - Fluent English and one from following: German, French or Spanish are a must - Previous experience in a customer-facing position would ...
... professional growth. We are currently looking for a Customer Service Specialist with German or French to join our client's international team. In this role, you will support customers, coordinate order-related activities, and collaborate closely with internal stakeholders in a fast-paced, multicultural environment. Requirements ...
... expanding its team in Kraków and is currently looking for an experienced specialist with German language skills. Your responsibilities - Daily contact with German-speaking clients - Delivery of B2B Customer Service associated with the order fulfilment process - Completing the order process from receipt of customer orders ...
... Eskalowanie złożonych problemów do odpowiednich zespołów Wymagania - Wykształcenie wyższe (licencjat lub wyższe) - Minimum 1-2 lata doświadczenia w obszarze Customer Service, Customer Support, Operations lub Complaint Handling - Bardzo dobra znajomość języka angielskiego - Dobra znajomość języka niemieckiego - Doświadczenie ...
... obsługi klientów. - Udział w inicjatywach związanych z optymalizacją i usprawnianiem procesów biznesowych. Nasze wymagania - Minimum 2 lata doświadczenia w Customer Service, Customer Operations, Order Management, Order-to-Cash lub pokrewnym obszarze. - Praktyczna znajomość systemu SAP – warunek konieczny, mile widziane ...
Location: Katowice - 2 days office/3 days remote Business Services Support Specialist with German Let us introduce you the job offer by EY GDS Poland – a member of the global integrated Service Delivery Center network by EY. Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the ...
... Type: Employment Contract Salary: 5,800 – 7,300 PLN gross/month Working Hours: US support hours Join a brand-new team and grow with us We are launching a new Customer Support team in Kraków and looking for people who enjoy working with others, solving problems, and delivering a great customer experience. This is a unique ...