Data Integration Operations Manager (m/f/d) w Warszawa, Polska

Data Integration Operations Manager (m/f/d)

Miejsce pracy: Warszawa

Technologies we use

Operating system

• Windows

Your responsibilities

• Lead operational readiness and service management: define and operate the CDI support model, service expectations, operational standards and release-readiness criteria for platform capabilities.
• Build observability and monitoring capabilities: establish end-to-end monitoring, alerts, dashboards and service-health visibility to quickly identify and address operational issues.
• Own incident and problem management: coordinate diagnosis and recovery activities across platform and system owners, ensuring root causes, actions and ownership are effectively tracked and resolved.
• Drive reliability and resilience: define and monitor service reliability, availability, performance and recovery measures, while escalating operational risks when required.
• Deliver operational improvements and automation: partner with Engineering, Delivery and system owners to implement runbooks, automation and proactive support processes that improve service stability and efficiency.
• Support team development: recruit, motivate and guide the professional development of team members reporting directly or indirectly to the role.

Our requirements

• University degree or equivalent in Computer Science, Information Systems or a related discipline.
• Minimum 8 years of experience in technology operations, site reliability engineering (SRE), platform operations, production support, or integration operations within complex enterprise environments.
• Proven experience establishing end-to-end observability, incident management, and operational readiness practices across applications, platforms, and data integrations.
• Experience defining and operating SLAs, SLOs, operational metrics, support models, runbooks, disaster recovery, and service recovery processes.
• Hands-on experience with cloud observability and monitoring platforms such as Azure Monitor, Application Insights, Log Analytics, Service Health, dashboards, alerting, and operational automation.
• Experience operating and monitoring data and integration platforms is an advantage, including technologies such as Azure Data Factory, Azure Databricks, Microsoft Fabric, Purview, Event Hub, Event Grid, API Management, and Azure Functions.
• Experience coordinating technical teams during major incidents, leading root-cause analysis, post-incident reviews, and continuous service-improvement initiatives.
• Experience implementing operational automation, proactive monitoring, resilience planning, recovery practices, and control-tower style operational visibility.
• Strong stakeholder-management, communication, and cross-functional coordination skills, with the ability to remain calm and structured during operational events.
• Fluent written and spoken English.
• Relevant professional certifications are an advantage.

What we offer

• Competitive pay and an attractive annual bonus.
• Development opportunities in an international environment, with access to diverse projects, learning platforms and professional courses.
• The opportunity to shape and mature the operational model of a strategic global consumer-data platform.
• A culture of trust, ownership and continuous improvement.
• Flexible work arrangements and modern ways of working.
• Local benefits including healthcare, insurance and well-being support, according to the employment location.
• A diverse and inclusive workplace where everyone truly belongs.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate credit card
• corporate library
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• sharing the costs of holidays for kids
• employee referral program
• charity initiatives
• JTI Benefit Platform
• Free beverages, snacks, fruit, sandwiches, and popcorn
• Employee Assistance Program (EAP)
• Employee Share Purchase Plan
• 20 weeks of paid family leave for new parents
• Anniversary Award Program
• Quick Reward Program

What this position is about:

• JTI is building a Consumer Data Integration (CDI) team to improve how Consumer data moves across products and platforms. The team will build on an ongoing diagnostic, coordinate priority stabilization outcomes, strengthen ownership and governance, and shape the foundations of a longer-term integration capability. This is an early-stage team with a clear purpose, but not a finished blueprint. The people joining will help define practical ways of working, make thoughtful technology choices and build a capability that is useful, reliable and sustainable. The work combines modern data and integration technologies with close collaboration across business, product, engineering, governance, and operations teams.
• As the CDI Operations Manager, you will establish and lead the operational model supporting Consumer Data Integration services across the organization. You will ensure that CDI services are operationally ready, observable, reliable and fully supportable from end to end.
• This is a highly visible role at the center of platform operations, bringing together engineering, delivery and system owners to proactively manage service health, incidents, operational risks and continuous improvement. You will play a key role in ensuring that consumer-data services operate effectively and deliver a reliable experience for the business.

JTI GBS POLAND Sp. z o.o.

JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data: Detailed information on the processing of your personal data: 1. Who is the controller of your personal data? Name and registered office: JTI GBS Poland sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw Contact mailbox regarding data processing: [email protected] Data Protection Officer: The data controller has appointed a Data Protection Officer who can be contacted directly at the following address: [email protected]. The Data Protection Officer can be contacted in all matters related to the processing of personal data and the exercise of rights related to the processing of such data. 2. For what purposes is your personal data processed? Your personal data will be processed for the purpose of enabling you to take part in the recruitment process for the position in JTI GBS to which your application relates. If you have provided your consent to participate in the recruitment processes conducted by JTI GBS in the future, your data will also be processed for this purpose. If your application is considered under the employee referral program, your data will also be processed to accomplish the objectives of the program. In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims. Detailed information on the basis of data processing is provided in the table. 3. What is the data retention period? The data provided in order to take part in a specific recruitment project will be retained for the period until the end of the recruitment process, up to a maximum of 3 months from the selection of the employee in case no contract has been concluded. If you have given your consent to the processing of your personal data for future recruitments, then your data will be processed until your consent is withdrawn, but for no longer than for 12 months. In case of processing your application under the employee referral program, your personal data will be processed until the objectives of the program have been met. The duration of the processing of your personal data may be extended each time by the period of the statute of limitations for claims, if the processing is necessary to establish, assert or defend against claims. 4. Who will be the recipients of your personal data? The data may be transferred to entities processing personal data on behalf of the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of an agreement with the controller and only in accordance with the controller's instructions and within the scope of the granted consent. Personal data may also be transferred to other JTI Group companies in connection with intra-group purposes. 5. Will your personal data be subject to profiling? During the recruitment process, you may be asked to complete tests (e.g. analytical test, behavioural test, cognitive test) or to participate in an Assessment Center session. In the case of behavioural test, you will be subject to profiling. The system will evaluate the answers you give in the survey and create a profile of your behaviour and preferred working conditions based on these answers. The test is only a support material for the recruiter conducting your recruitment process and no automated decisions are made based thereon. 6. What are your rights in relation to the processing of your personal data? You have the right to withdraw your consent for processing of data at any time. The withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. You have the right to obtain information about the processing of your personal data concerned in accordance with Art. 15 of the GDPR, including to obtain copies of your personal data. In addition, you may request the rectification of inaccurate personal data, as well as the completion of incomplete personal data. You may also request restriction of the processing in the cases referred to in Art. 18 of the GDPR, as well as the data portability. You have the right to object to the processing of your personal data. You have also the right to erasure your personal data. . When profiling is used (it may take place when using behavioural tests in the recruitment process), you have the right to object to the profiling of your personal data. In order to exercise the above rights, please contact the data controller, e.g. by sending an appropriate request via e-mail. You also have the right to lodge a complaint with the supervisory authority (Poland: President of the Personal Data Protection Office). 7. Is personal data transferred outside the European Economic Area? Your personal data may be entrusted for processing to JT International S.A. with its registered office in Switzerland, i.e. outside the European Economic Area (EEA). The European Commission has stated that this country offers an adequate level of personal data protection (Commission Decision of 26 July 2000). The recipient has implemented adequate and appropriate safeguards for your personal data. You have the right to receive a copy of the transferred personal data. Your personal data may also be transferred to other JTI Group companies that are based outside the EEA. Whenever the country to which the transfer of personal data will take place does not provide an adequate level of protection for personal data, JTI GBS will ensure the protection of your personal data in accordance with applicable legislation. 8. Is provision of the personal data mandatory? Responding to the Company's advertisement and providing your data is voluntary. However providing the mandatory data is necessary for your application to be considered during the recruitment process. Failure to provide this data will prevent your application from being considered. The provision of other data is voluntary and constitutes the candidate's consent to their processing in the recruitment process. If you raise an objection to the processing of your personal data during the recruitment process, further participation will not be possible.