Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.

The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.

This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.

Your key responsibilities:

Lead the EU/USPlatformengineering team Thiswhich includes–day–today people management of a geographically distributed team of platform engineers
Drive the roadmap forward -Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
Develop your people -Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
Coordinate large-scale cross-team changes -Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders andtime zones
Operate within compliance and security constraints -Ensure all platform work meets securityand regulatory requirements;maintainappropriate guardrailsand policies
Be data-driven -Establishand track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team's delivery velocity
Maintain platform reliability -Participatein andmaintainthe on-call rotation with your team; set the standard for operational excellence
Partner with architects and product -Work closely with the Chief Architect(US-based) on platform direction and prioritization

What you'll bring

Required:

2+ years of engineering management experience leading platform, DevOps, or SRE teams
Proven ability to lead and grow engineers through skill transitions-especially from operational/SRE roles into product-oriented platform engineering
Strong experience with Kubernetes-based platforms (EKS preferred)-Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
A genuine dependency-unblocking mindset –You'llknow how to drive cross-team commitments, elevate constructively, and keep complex multi-team deliverables on track
Data-driven approach to platform management-You’llbecomfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
Familiarity with compliance and security constraints in a regulated environment-You do not treat them as blockers but as guardrails to engineer around
Strong leadership instincts-You set a high bar, give clear feedback, and build psychological safety

Nice to have:

Hands-on experience with https://jobeax.com/link/FFP6Gy4hN0e6MIvf, OpsLevel, or a similar Internal Developer Platform product
Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
AWS and/or Kubernetes certifications
Experience in CFIUS-regulated or similarly complex compliance environments
Background as a platform/SRE engineer before moving into management (you understand the work from the inside)

How you’ll benefit:

Private Medical Insurance with the option to add dependents
Educational Assistance Reimbursement Program
Lunch and Learn Sessions held monthly
Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
Three Paid Volunteer Days a Year
Unlimited Discretionary Time Off
Additional Maternity and Paternity Leave

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice .

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin,sexualorientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, orifyou have a disability or special need that requires accommodation, please let us know by Wyświetl e-mail na https://jobeax.com/link/8om4ubga9gvjbUNE .

Engineer Manager - Platform

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