EUC Manager w Warszawa, Polska

Your responsibilities, Ensure that the EUC roadmap is defined and that any technology deployment or change is successful and optimised, Manage service transitions between service providers, including handover/takeover of operational responsibilities and coordination of Service Transition activities, Guide architecture and technology solutions underpinning endpoints infrastructure, Deliver a high performing continuously improving end user experience as part of Digital Workplace, Accountable for the End User Computing service and availability; deliver ongoing support and maintenance of the Product through a partner-led outsourced team, Act as an escalation point for technical teams and provide guidance and hands on expertise, Collaborate with colleagues, customers, vendors and other parties to understand and develop solutions; work closely with Cyber, Procurement and Privacy teams to ensure compliance, Develop understanding of existing technology, vendors, systems and processes and provide practical improvement solutions, Act as owner and focal point for the internal product used by over 35k+ employees and partners, Define the product roadmap and required capabilities, Create, review and/or approve design changes in the technical domain, Lead and manage the outsourced support team for support and maintenance, Manage the EUC area against agreed budgets for licensing and support costs; work with finance and procurement on contract renewals and changes, Manage the outsourced partner against contractual obligations and cost, Manage subscriptions to optimize costs within Enterprise Agreement, Adhere to architecture and technology governance processes; lead/facilitate development of standards and best practices in EUC domain, Communicate detailed technical information across a wide range of audiences, Participate in evaluation/selection of configurations, solutions or products, including vendor and product evaluations, Apply analysis, research and problem-solving skills across various systems and situations

Minimum of 5 years of technical IT experience, At least 5 years hands on experience of MS Intune at scale (more than 10k users), Strong knowledge of Windows 10/11, Windows Autopilot, Microsoft 365 Apps, and Entra ID (Azure AD), Experience working within global organizations and coordinating external support teams, Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more) (preferable), Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal (preferable), MS Windows deployment using Autopilot (preferable), Knowledge of licensing approaches and user licensing SKUs (preferable), Identity and application access (Active Directory / Azure AD), Experience working in remote/virtual global teams, Experience managing outsourced/offshore project and support teams, Fluent English written and spoken, Process and ITIL documentation requirements, Key Skills: Autopilot, EntraID/AzureID, Intune, Microsoft365Apps, Windows10, Hybrid work from the client's office in Warsaw.

Optional, Previous experience of GxP environments, Organizational migration, divestment, or deployment experience, Experience working in GxP-regulated environments and participating in migration projects or large-scale organizational transformations

Recruitment stages, HR Interview, Technical Interview with Client

This is how we work,