Opis oferty
227k
Poland, Warszawa
Genesys Cloud AI Engineer / AI Architect w Warszawa, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B. To learn how we can supercharge progress for you, visit hcltech.com. Job Summary: We are seeking an experienced Genesys Cloud Engineer / Architect specializing in Artificial Intelligence (AI) integrations. In this role, you will design, deploy, and optimize customer experience (CX) solutions using the Genesys Cloud CX platform, with a heavy focus on embedding Genesys Cloud AI capabilities (such as Genesys Cloud AI, Agent Assist, Predictive Routing, and Virtual Assistants) to drive automation and improve contact center efficiency. Core Responsibilities: Platform Architecture: Design and implement scalable Genesys Cloud telephony, routing, and omnichannel architectures. AI Integration: Deploy and configure Genesys Cloud AI solutions including Genesys Bot Flow, Intent Miner, and Agent Assist. NLU/NLP Development: Build and manage conversational bots by integrating Genesys with third-party engines like Google Dialogflow CX, Amazon Lex, or Microsoft Azure.] Workflow Automation: Author complex interaction flows using Genesys Cloud Architect, integrating data actions and secure call flows. API & Custom Integration: Develop custom integrations using Genesys Cloud REST APIs, Webhooks, and AWS Lambda functions. Data & Analytics: Configure Predictive Routing, real-time dashboard reporting, and sentiment analysis tools to optimize workforce performance. Required Technical Skills: Genesys Cloud CX: Deep hands-on experience with Architect, Queue Management, WEM (Workforce Engagement Management), and Analytics. AI & Conversational UX: Proven track record building voicebots and chatbots using Natural Language Understanding (NLU). Developer Tools: Experience with JavaScript/Python, JSON, Genesys Cloud SDKs, and RESTful API integrations. Cloud Infrastructure: Familiarity with AWS services (Lambda, DynamoDB, S3) commonly paired with Genesys Cloud integrations. Preferred Certifications: Genesys Cloud Certified Professional (GCP) Genesys Cloud Certified Associate (GCA) This is a hybrid position from Warsaw location. Benefit package: Life insurance Private medical care MultiSport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses
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