At Raffles, luxury is expressed through genuine connection, thoughtful gestures and an intuitive understanding of each guest. We are seeking an elegant, attentive and highly organised Guest Relations Agent who will help transform every stay into a meaningful and memorable experience.
As a key ambassador for the hotel, you will build genuine relationships with our guests, anticipate their individual needs and ensure that every detail is delivered with warmth, discretion and impeccable care. Working closely with Front Office, Housekeeping, Butler and other operational teams, you will help create the seamless and personalised service for which Raffles is renowned.
Key Responsibilities
Serve as a gracious ambassador for Raffles, promoting the hotel’s experiences and sharing engaging stories and insights from its rich and vibrant history.
Ensure the accurate and discreet processing of all guest information relevant to the Front Office, Housekeeping and Butler teams.
Keep relevant departments fully informed about in-house guests, their movements, preferences, special requests and occasions, allergies, dietary requirements, and group arrivals and departures.
Proactively anticipate individual guest needs and preferences, creating thoughtful, distinctive and personalised welcome amenities that make each stay truly memorable.
Act as the first point of contact before arrival, preparing personalised pre-arrival correspondence, conducting welcome calls and following up on additional requests.
Prepare elegant, personalised welcome letters and handwritten notes, ensuring every communication reflects the individuality of the guest and the refined character of Raffles.
Coordinate the hotel’s children’s and pet programmes, creating thoughtful and engaging experiences for every member of the family.
Respond to guest reviews on TrustYou and other platforms with professionalism, warmth and genuine attention.
Prepare clear and considerate guest communications regarding works, events or other activities taking place within the hotel.
Handle guest concerns with empathy, ownership and discretion, ensuring immediate action is delegated appropriately and all matters are reported to the manager on duty.
Prepare daily reports, guest profiles, briefings and internal communications accurately and on time, sharing them with all relevant teams.
Maintain strong and collaborative relationships with Front Office, Housekeeping, Butler, Engineering, Laundry and other departments to ensure a seamless guest journey.
Comply with the hotel’s health, safety and hygiene policies while consistently maintaining the highest standards of personal presentation and grooming.
Attend meetings, briefings and training sessions as required.
Support the Guest Relations Manager with special projects and perform other related duties as assigned.
Our requirements
Previous experience in Guest Relations, Front Office or luxury hospitality is required.
A genuine passion for creating meaningful, personalised guest experiences.
A warm, polished and attentive manner, with the ability to anticipate guests’ needs.
Exceptional attention to detail and pride in delivering thoughtful gestures that exceed expectations.
Confident, gracious and discreet communication, both in person and in writing.
A composed, solution-focused approach to sensitive situations and guest concerns.
Strong organisational skills and the ability to manage competing priorities in a dynamic hotel environment.
The ability to build positive relationships and collaborate across departments.
Fluency in spoken and written English; additional languages are an advantage.
EU work permit is required.
What we offer
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits like medical care, commuting allowance, Multisport cards and others.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Reservations Agent (f/m) Miejsce pracy: Warszawa Your responsibilities - At Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide ...
Twój zakres obowiązków - Welcoming guests and handling check-in and check-out procedures. - Providing professional and personalised guest service in line with Nobu Hotel Warsaw standards. - Responding to guest requests, questions and concerns in a timely and professional manner. - Processing payments and completing Front ...
Your responsibilities - To consistently provide thoughtful, caring and sincere service to our Guests - To greet, check in and settle guest accounts while ensuring all service standards are followed - To assist Guests regarding hotel facilities in an informative and helpful way - To respond to each Guest who approaches the ...
Start: 19.10.26 Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00 Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee's performance) Salary -11 000 PLN gross/per month Airline Services Tasks:
Technical Support Agent with German (m/f/d) Miejsce pracy: Kraków Twój zakres obowiązków - Wsparcie klienta za pośrednictwem różnych kanałów (telefon, chat, email) - Analizowanie i rozwiązywanie zapytań klientów - Udostępnianie informacji dotyczących zgłoszeń administracyjnych i technicznych (produkty, faktury itp.) - Wprowadzanie ...
Agent ubezpieczeniowy (k/m) Miejsce pracy: Poznań Twój zakres obowiązków - Sprzedaż i promocja produktów firmy Obsługa i budowanie relacji z klientami Rozwój bazy klientów - Utrzymanie wysokiej jakości obsługi klienta Reprezentowanie firmy i dbanie o jej wizerunek - Analiza potrzeb klientów i doradztwo - Zawieranie umów ...
Agent celny (K/M) Miejsce pracy: Dorohusk (pow. chełmski) Twój zakres obowiązków - Będziesz odpowiadać za kompleksową organizację odpraw celnych w imporcie i eksporcie, w tym w procedurach uproszczonych - Twoją rolą będzie reprezentowanie klientów przed organami celnymi oraz dbanie o prawidłowy przebieg procesów związanych ...
... Zjednoczonych - profesjonalne wsparcie trenera, mentora i coach’a mentalnego zgodne ze standardami sieci REMAX przez cały okres Twojej kariery (czy wiesz, że ponad 80% agentów nie odnosi sukcesu i odchodzi z branży w ciągu 5 lat? najczęstszym powodem jest brak wystarczającego wsparcia na początku kariery agenta!) - wsparcie marketingowe ...
... w której Twoje wyniki naprawdę mają znaczenie, a zaangażowanie przekłada się na konkretne zarobki, rozwijaj się z nami w dynamicznym środowisku sprzedażowym. Agent sprzedaży k/m/n Obowiązki Kontakt z klientem – prowadzisz rozmowy telefoniczne z osobami, które wykazały zainteresowanie współpracą prezentacja oferty – w klarowny ...