Ładowanie opisu…

Head of Customer Success w Warząchewka Polska, Polska - Jobeax

Head of Customer Success w Warząchewka Polska, Polska is listed on Jobeax. Browse 110,000+ vacancies available.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in Poland.

This is a senior, hands-on leadership role responsible for shaping the entire post-sale customer experience within a fast-growing B2B SaaS environment. You will own retention, expansion, and adoption outcomes while developing the strategies and systems that support sustainable customer growth. Working closely with senior leadership, you will combine strategic direction with direct involvement in key customer relationships. You will lead and develop an expanding Customer Success team while establishing scalable playbooks across onboarding, adoption, renewal, and expansion. The role offers significant autonomy and the opportunity to build the Customer Success function during an important stage of company growth. Success will be measured through meaningful business outcomes, customer value, and recurring revenue rather than activity alone.

Accountabilities

Own overall Customer Success strategy and execution, with direct accountability for retention, expansion, Net Revenue Retention (NRR), and churn outcomes.
Drive customer adoption by increasing both the breadth and depth of product usage across the customer base.
Coach, enable, and actively support the Customer Success team, stepping directly into strategic accounts when intervention or additional leadership is required.
Lead, develop, and scale the Customer Success organization as the business grows, including hiring and onboarding future team members.
Build and continuously refine a scalable Customer Success playbook covering onboarding, adoption, success planning, renewal, and expansion.
Establish customer success plans, health-scoring frameworks, account-management standards, and repeatable processes tied to measurable retention and expansion outcomes.
Partner closely with Sales, Product, and Engineering to communicate customer needs, surface opportunities, and represent the voice of the customer.
Maintain accurate visibility into customer health, risks, opportunities, and performance through HubSpot or comparable CRM systems.
Proactively identify accounts at risk as well as expansion opportunities, developing practical and actionable recommendations for leadership.
Build a culture of ownership and customer value, ensuring processes and team activity remain closely connected to business outcomes.
Use customer insights and performance data to continuously improve the Customer Success operating model.

Requirements

Proven leadership experience in B2B SaaS Customer Success, including direct people-management responsibility.
Demonstrated experience owning retention and expansion metrics and coaching teams toward measurable commercial outcomes.
Hands-on leadership approach, with the ability to personally engage with strategic accounts while developing the team to operate effectively at scale.
Experience building, improving, or scaling Customer Success processes within an early-stage or high-growth company.
Strong understanding of the complete customer lifecycle, including onboarding, adoption, renewal, expansion, and account management.
Consultative and customer-focused mindset, with the ability to ask thoughtful questions, identify improvement opportunities, and recommend practical solutions.
Highly autonomous and proactive, able to identify priorities independently and take ownership without requiring extensive direction.
Strong proficiency with HubSpot, Salesforce, or similar CRM platforms.
Excellent analytical, organizational, communication, and stakeholder-management skills.
Exceptional written and spoken English.
Experience with customer health-scoring or Customer Success platforms such as Gainsight, Vitally, or similar tools is an advantage.
Familiarity with partner-led or channel-influenced Customer Success models is a plus.

Benefits

Opportunity to build and lead a Customer Success organization within a rapidly growing SaaS environment.
Direct collaboration with founders and senior leadership on customer strategy and organizational development.
Significant ownership and autonomy in shaping Customer Success processes, playbooks, and team structures.
Exposure to strategic customer relationships and the opportunity to influence retention and expansion outcomes directly.
Entrepreneurial, low-ego working environment focused on ownership, execution, and measurable customer value.
Opportunity to work within an AI-native technology environment focused on modernizing partnership operations.
Remote work arrangement, with working hours aligned to the U.S. East Coast.
Opportunity for professional growth and leadership development as the organization scales.
Exposure to a broad range of B2B SaaS customer challenges and partner-focused business models.
Compensation and additional benefits to be determined according to the engagement terms.

Aplikuj na ofertę

Podobne oferty

Więcej podobnych stanowisk

OnTheGoSystems

Head of Marketing

1 dzień temu

At OnTheGoSystems (creators of WPML and PTC ), content is a key driver of how hundreds of thousands of people discover, understand, and choose our translation and localization products. AI is already a core part of how we work. We use it to move faster, automate work, research, analyze, build, and improve our products and ...

Poland, Warszawa

Head of Product

1 dzień temu

... you literally. Here, learning isn’t a bonus. It’s part of the job. About the Role As our Head of Product, you will shape the product organization behind three of Tylko's core domains - Ecommerce, Configurability, and Furniture on Demand - connecting customer perspective, technology, and business into one system where digital ...

Poland, Warszawa

PEPCO Poland Sp. z o.o.

Head of Licensing

2 dni temu

Hybrydowo
Stacjonarnie
Kontrakt

31k

... This success is driven by over 31,000 employees in stores , distribution centers, and offices across Europe, who ensure the best shopping experience for our customers. Our greatest strength comes from our people—their passion and energy inspire us to keep reaching higher! Join us and be a part of our success story! Head ...

Poland, Poznań

Head of Operations

5 dni temu

Zdalnie
Hybrydowo
Kontrakt

29938 - 37423 zł

Position: Head of Operations, EMEA Location: Warsaw, Poland Working mode: Hybrid – 4 days/week from the office About our Client Our Client is a rapidly growing US-based AI company developing an enterprise platform that enables organizations to safely build, deploy, and manage AI agents at scale. Their solutions help some ...

Poland, Warszawa

Abriga Sp. z o.o.

Head of Finance

7 dni temu

... pracy na danych, - podejście hands-on, a nie tylko zarządzanie, - umiejętność pracy z zarządem - znajomość i płynne posługiwanie się narzędziami analitycznymi CO OFERUJEMY? - możliwość realnego wpływu na rozwój firmy, - bezpośrednią współpracę z zarządem, - dużą autonomię i decyzyjność, - możliwość budowania funkcji finansowej ...

Poland, Radom

Watlow

Customer Success Manager - Semiconductor

3 dni temu

Pełny etat
Kontrakt

#PoweredByPossibility We are hiring a: Customer Success Manager – Semiconductor Location Poland, Lędziny Employment Type Full-time, permanent About the role As Customer Success Manager, you will own the relationship with a cluster of around 25 strategic accounts and act as the voice of the customer across sales, operations, ...

Poland, Lędziny

Head of Ecommerce Engineering

1 dzień temu

... bonus day off every month (in addition to regular days off) Comprehensive healthcare Multisport card A generous discount on all Tylko products A dog-friendly office! What we’re looking for: Extensive experience in building and scaling technology solutions in e-commerce environments Strong understanding of customer-centric ...

Poland, Warszawa

Maturalni sp. z o.o.

Head of People & Organization

3 dni temu

Zdalnie
Hybrydowo
Kontrakt

17000 - 25000 zł

... przeczytasz na końcu ogłoszenia. Chcemy , w tempie wyprzedzającym przewidywane tempo wzrostu, zbudować całą funkcję People – na nowo, praktycznie od zera. Stanowisko: Head of People & Organization Szukamy dojrzałej biznesowo i doświadczonej osoby liderskiej , która podejmie się tego niemałego, ale ekscytującego wyzwania i dowiezie ...

Poland, Warszawa

Capgemini

Head of Creative Services

7 dni temu

420k

... community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role As Head of Creative Services , you will lead Capgemini University’s global creative and ...

Poland, Gdańsk

Global Head of Security / CISO

1 dzień temu

Kontrakt

... Shopify, DHL, and FedEx. As Base continues to scale globally and handle millions of e-commerce transactions across international markets, security is a core pillar of our platform’s trust and resilience. We are looking for an energetic, threat-informed Global Head of Security / CISO to take ownership of our established security ...

Poland, Wrocław

Head of Product - Central Europe

5 dni temu

... market expansion, customer success, operational efficiency, and long-term value creation for both Global Payments and JV partners. What you’ll bring 15+ years of product leadership experience delivering end-to-end product strategy, development, and lifecycle management within payments, fintech, banking, software platforms, ...

Poland, Warszawa

Chief AI Digital Customer Success Officer

3 dni temu

30000 - 35000 zł

Chief AI Digital Customer Success Officer | Locon | Warszawa Jesteśmy liderem polskiego rynku aplikacji bezpieczeństwa rodzin, z 20% udziałem w rynku i przychodami przekraczającymi 40 mln zł. Nasze flagowe rozwiązanie „Bezpieczna Rodzina” chroni miliony użytkowników, dostarczając lokalizację, urządzenia wearable oraz systemy ...

Poland, Warszawa

Workplays

Head of Player Experience & UX Strategy

1 dzień temu

CD PROJEKT RED is seeking a UX Director to join our Shared Development Services and lead the Player Experience across games and services. You will unite design, research, analytics, and player-facing initiatives under a unified vision.

Poland, Warszawa

Head of ERGO Engineering | f/m/d

1 dzień temu

Zdalnie
Hybrydowo
Stacjonarnie

10k

... international opportunities. About the role We are seeking a Head of ERGO Engineering to lead the design and build of our global production network, covering all aspects of data networking capabilities. As part of the Global Network organization and reporting to the Global Head of Network, you will manage a multinational engineering ...

Poland, Gdańsk

HSBC Service Delivery

Principal Engineer, Application Platforms - Head of Engineering

1 dzień temu

Zdalnie

32967 zł

... governed transparently, and delivery is executed predictably with clear measures of success. The expectation is that candidates will be comb-shaped – capable of handling the big picture architecture, whilst simultaneously leading by example with hands-on code and implementation where needed. A core focus of the role is ...

Poland, Kraków

Lead Customer Success: Buduj Zespół i Strategię Sukcesu

5 dni temu

Zdalnie

... struktury Customer Success. Rola hybridowa: 2 dni w biurze, 3 dni zdalnie, z odpowiedzialnością za projektowanie całej ścieżki klienta i wdrażanie kluczowych procesów. Doświadczony lider z jasnym podejściem do danych, KPI, coachingu zespołu i współpracy ze sprzedażą. Oferujemy stabilne zatrudnienie i atrakcyjne benefity.

Poland, Warszawa

Outokumpu Chrome Oy

Global Head of Sales - Sustainable Steel & Growth

Dzisiaj

Hybrydowo
Stacjonarnie

... pricing, forecasting, and strategic account management while leading diverse teams to achieve revenue targets. Ideal candidates bring 10+ years in steel/metals, 5+ years in senior sales leadership, a strong track record in margins, negotiations, and cross-functional collaboration. Hybrid work with on-site days is offered.

Poland, Dąbrowa Górnicza

Experter

Head of Marketing & Brand Growth (Hybrid 3/2)

1 dzień temu

Hybrydowo
Kontrakt

Experter poszukuje Head of Marketing w Warszawie (branża FMCG). Oferujemy stanowisko odpowiedzialne za opracowanie i wdrożenie strategii marketingowej, kierunki rozwoju marek i launchów, z zespołem ok. 30 osób. Praca w trybie hybrydowym, z możliwością współpracy w środowisku międzynarodowym. Wymagane jest wykształcenie ...

Poland, Warszawa

ERGO Technology & Services

Head of Delivery Team (Engineering) | f/m/d

2 dni temu

Zdalnie
Hybrydowo
Stacjonarnie

... balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops ...

Poland, Gdańsk