IT Analyst with Georgian & English w Kraków, Polska

Your responsibilities, Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users, Route problems to internal support group, Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge, Administer and provide User Access in various systems, Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Understanding of the IT environment and readiness to learn new processes and technologies, Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware, Excellent communication and conversation skills (both verbal and written), Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations, Ability to acquire new information quickly and the willingness to do so at all times, Willingness to work with rotational shift - 14 x 7, Work mode: Hybrid (minimum 3 days office), Language Requirements: Georgian – at least C1; English – at least B2

Optional, ITIL knowledge would be an asset

What we offer, Life insurance, Private healthcare, MultiSport Card, Clear career path in a growing multinational organization

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, integration events, retirement pension plan, extra social benefits, employee referral program, charity initiatives

Recruitment stages, Application , Shorlisting , Technical & HR Interview, Offer Rollout

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

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HCL Poland, HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.