IT Desktop Support Technician w Polska

Your responsibilities

• Provide first and second-line IT support to end users across IMI locations, both onsite and remotely.
• Act as the first point of contact for IT-related incidents and service requests, ensuring timely resolution and excellent user experience.
• Support and maintain desktop and laptop environments, Windows operating systems, Microsoft 365 applications, and mobile devices.
• Administer user accounts and access rights through Active Directory, Microsoft 365, Azure AD, and related systems.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and deploy new hardware, software, and workplace technology solutions.
• Support local infrastructure including printers, scanners, LAN and wireless networks.
• Manage joiners, movers, and leavers processes, ensuring secure and compliant access management.
• Escalate complex issues to appropriate teams and collaborate with global IT colleagues and third-party providers.
• Maintain accurate documentation, knowledge articles, and asset records.
• Monitor system performance, backups, and critical IT services in accordance with company procedures.
• Participate in local and global IT projects, including hardware refreshes, software deployments, and workplace improvements.
• Promote IT security best practices and support the implementation of IMI security standards and policies.
• Identify opportunities to improve processes, enhance user experience, and drive operational efficiency.

Our requirements