This is the right role for you if you:

Have hands on experience in building conversational AI Agents that can provision knowledge towards end-users (evidence required), feel confident in predicting end user behaviors, manage stakeholders and their expectations.

Your background and skills include:

Experience building or contributing to AI-enabled solutions, for example using Copilot Studio, or similar AI platforms (evidence required)
Setting up flows, skills and queues for conversational AI/ chatbot agent (evidence required)
Experience with ITSM/JIRA or other issue tracking systems
Experience designing analytical products, dashboards, reports, and decision support solutions
Excellent written and spoken English skills, at minimum C1 level
A Master's degree in Science, Software Engineering, Mathematics, Statistics, or a related field
Alternatively at least 3+ years of experience in a similar role

It would be ideal if you also had:

Experience with BMC Helix
Experience with BMC Innovation Studio, BMC Digital Workplace, BMC HelixGPT Agent Studio

IT Developer

Job ID: 6284

IT Developer (permanent position)

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

In Service Desk and Support team we're looking for an AI & Analytics Engineer to join us in Warsaw for full time. No relocation sponsorship is planned, please consider when applying.

About our team

Meet the End User Engineering and Operations team. Our role is to deliver World Class End User Experience throughout AI capabilities and enabling advanced chatbot agentic AI.

Main responsibilities in this role:

Building AI solutions (including Agentic & Generative AI) benefiting end user journey
Forging partnership with stakeholders across Nordea to drive strategic technology initiatives and contribute to the future of AI
Improving IT operational performance, transparency and data-driven decision-making by analysing & modelling data to identify trends, opportunities, and recommendations
Designing and running functional and non-functional tests on AI solutions
Creating and maintaining technical documentation to run all activities aligned with IT Policies and other requirements

Who you are

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 11/11/2026.

The recruitment process consists of the following steps:

Preliminary CV selection
Online interview with the hiring leader
Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

If you are an external consultant interested in this role and wish to apply please contact the hiring people leader for separate instruction on how to apply.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: reserve the right to reply only to selected applications.

,[] Requirements: AI, Jira, Degree, BMC, GDPR Additionally: Support for relocation.

It Developer

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