IT Support Agent with Spanish

Miejsce pracy: Opole

Technologies we use

Expected

Windows Server

Operating system

Windows

About the project

Your role

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e-mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

Your responsibilities

· Handle incoming requests from users in Spanish regarding login issues, application access problems and other basic IT incidents.
· Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
· Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
· Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
· Document all interactions, reported issues and actions taken in the ticketing system.
· Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
· Continuously expand your IT knowledge through diverse training programs and learning paths.

Our requirements

· Very good command of Spanish and English.
· Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.
· Motivation to start a career in IT and willingness to learn.
· Positive, can-do attitude and strong problem-solving approach.
· Ability to communicate clearly with users and collaborate effectively with a team.

What we offer

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Benefits

sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
unlimited access to Udemy Business
free chat/call with a therapist

Recruitment stages

Interview with the recruiter
Competency Tests/Language Verification
Video call with a manager
Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

IT Support Agent with Spanish

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