Install, configure and support hardware and software assets, printers, and phones
Provide technical support across the company (in person or over the phone/online channel)
Repair and replace equipment if necessary
Respond promptly to service issues and requests
Set up accounts for new users
Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing
Our requirements
At least 2 years of experience in IT
Good knowledge of Windows and Mac OS operating systems, up to date with the latest technologies and trends. Experience with Linux is a plus.
Experience with Intune
Experience with help desk ticketing systems and remote support tools
Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
Excellent interpersonal skills
Willingness to learn
Ability to maintain confidentiality of company information
What we offer
Long-term cooperation based on our values: education, partnership and responsibility,
Work on projects dedicated to the world's largest brands,
Possibility to exchange experiences in an international environment and develop projects implemented in Poland or other countries: Slovakia, Czech Republic, Bulgaria,
Working in a modern environment with innovative technologies,
Flexible working hours,
Private medical care,
Multisport or My Cafeteria card,
Life insurance,
NATEK loyalty Club,
Opportunity to join a socially responsible community and participate in company initiatives,
For contractors - entitlement to 23 additional days of service provision per year,
An additional paid day off for volunteering for salaried employees.