Opis oferty

IT Support Manager w Kraków, Polska

GGS IT Consulting

16 000 – 17 000 zł

Kraków, Polska

19 dni temu

Your responsibilities

Lead and manage the daily operations and performance of the IT Support Team.
Ensure high-quality support and customer satisfaction for global clients.
Monitor team performance using KPIs and customer satisfaction metrics, including NPS.
Manage incidents, escalations and communication with key stakeholders.
Develop and continuously improve support processes, procedures and standards.
Identify opportunities to improve team efficiency and service quality.
Collaborate with internal teams and business users to resolve issues and support client needs.

3+ years of experience in a leadership or managerial role, preferably within IT Support or a similar environment.
Good knowledge of IT and an understanding of available technologies.
Strong customer service mindset.
Experience with Incident & Escalation Management.
Strong analytical and problem-solving skills.
Structured, solution-oriented approach, including the ability to work effectively under pressure.
Experience in Customer & Stakeholder Management.
Minimum C1 level of Polish and English.

Hybrid working model: 2 days from the office and 3 days remotely per week.
Private healthcare provided by Signal Iduna.
Medicover Sport membership.
Subsidized English language classes.
Opportunities to develop your knowledge and skills within your area of expertise.

Employee-oriented working culture and a friendly, professional team.
Small project teams and a flat organizational structure.
Opportunity to work on international projects.
A collaborative environment where your ideas and improvements can have a real impact.

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