You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.
This is how we organize our work
This is how we work
you have influence on the technological solutions applied
you develop the code "from scratch"
you focus on product development
you focus on code maintenance
agile
Team members
backend developer
fullstack developer
technical leader
devOps
data scientist
Your responsibilities
Provide advanced IT support and service coordination for German-speaking users.
Resolve complex incidents and service requests in a timely manner.
Ensure compliance with agreed service level agreements (SLAs).
Collaborate with international teams to deliver effective support.
Contribute to knowledge sharing and continuous service improvement.
Build high customer satisfaction through professional communication and problem resolution.
Our requirements
Fluent German and good English communication skills.
Experience in IT service desk, technical support, or service centre environments.
Ability to resolve complex incidents and service requests.
Strong customer focus and problem-solving skills.
Experience working with SLAs and service management processes.
Ability to collaborate effectively with international teams.
Proactive approach to knowledge sharing and continuous improvement.
What we offer
Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
This is how we work on a project
code review
Continuous Deployment
Continuous Integration
integration tests
test automation
unit tests
Benefits
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
unlimited access to Udemy Business
free chat/call with a therapist
Recruitment stages
Interview with the recruiter
Competency Tests/Language Verification
Video call with a manager
Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
... advanced IT support and service coordination for German-speaking users., Resolve complex incidents and service requests in a timely manner., Ensure compliance with agreed service level agreements (SLAs)., Collaborate with international teams to deliver effective support., Contribute to knowledge sharing and continuous service ...
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