Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
Handle incidents, service requests and ticket management through to resolution.
Deliver Level 1 Service Desk activities as a primary assignment.
Support workplace projects, hardware/software deployments and lifecycle management.
Install, configure and troubleshoot end-user devices, operating systems and applications.
Support laptops, desktops, printers, mobile devices and meeting-room technology.
Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
Perform root cause analysis for recurring issues and drive service improvements.
Create and maintain technical documentation, knowledge articles and procedures.
Execute knowledge transfer activities and support operational excellence.
Our requirements
3-5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
Hands-on experience with: Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (SCCM), ITSM / ticketing platforms.
Experience supporting endpoint devices, peripherals and workplace technologies.
Good understanding of LAN/Wi-Fi troubleshooting and enterprise applications.
Ability to work independently and manage priorities in a dynamic environment.
Experience with device provisioning, migrations, deployments and lifecycle management.
Strong documentation, communication and knowledge-sharing skills.
Fluent Polish and good working proficiency in English.
Availability for primarily on-site work in Southern Poland.
Service-oriented mindset with focus on SLA achievement, ticket quality and continuous improvement.
What we offer
We offer a full-time employment contract
Location – Bieruń/Tychy; work model – hybrid
Stable and long-term cooperation
Well-defined career path at the European leader in engineering & IT consulting
Opportunity to relocate and work in different ALTEN Polska branches
After completion of the project, opportunity to engage in a subsequent one within the company
Introduction and cooperation with dedicated Competences Manager
We also offer cooperation based on a B2B or Contract of mandate (UZ).
We also guarantee:
Access to professional certifications with our technology partners (e.g. Google, ISTQB)
Access to relevant industry events
Access to the Knowledge Sharing Program
Access to Referral program
Benefits
life insurance
retirement pension plan
baby layette
employee referral program
Medicover medical care
Medicover dental care
Medicover Benefits platform
Medicover Sport card
NOTICE: We kindly inform you that we will contact the selected candidates.
ALTEN Polska
WHO ARE WE?
WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.
At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.
As a leader in Engineering and IT Services, we support companies in their technological and sustainable transformation.
OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.
We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.
We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.
Our motto: Building Tomorrow’s World Today!
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