IT Support Specialist w Tychy, Polska

Expected, Microsoft Teams, Active Directory Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager

Operating system, Windows

This is how we work, in house, agile

Your responsibilities, Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization., Handle incidents, service requests and ticket management through to resolution., Deliver Level 1 Service Desk activities as a primary assignment., Support workplace projects, hardware/software deployments and lifecycle management., Install, configure and troubleshoot end-user devices, operating systems and applications., Support laptops, desktops, printers, mobile devices and meeting-room technology., Coordinate escalations with Level 3 teams, infrastructure, security and external vendors., Perform root cause analysis for recurring issues and drive service improvements., Create and maintain technical documentation, knowledge articles and procedures., Execute knowledge transfer activities and support operational excellence.

3-5+ years of enterprise Level 2 End User Support / Digital Workplace experience., Strong troubleshooting skills across Windows 11 and Microsoft 365 environments., Hands-on experience with: Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (SCCM), ITSM / ticketing platforms., Experience supporting endpoint devices, peripherals and workplace technologies., Good understanding of LAN/Wi-Fi troubleshooting and enterprise applications., Ability to work independently and manage priorities in a dynamic environment., Experience with device provisioning, migrations, deployments and lifecycle management., Strong documentation, communication and knowledge-sharing skills., Fluent Polish and good working proficiency in English., Availability for primarily on-site work in Southern Poland., Service-oriented mindset with focus on SLA achievement, ticket quality and continuous improvement.

What we offer, We offer a full-time employment contract, Location – Bieruń/Tychy; work model – hybrid, Stable and long-term cooperation, Well-defined career path at the European leader in engineering & IT consulting, Opportunity to relocate and work in different ALTEN Polska branches, After completion of the project, opportunity to engage in a subsequent one within the company, Introduction and cooperation with dedicated Competences Manager, We also offer cooperation based on a B2B or Contract of mandate (UZ)., We also guarantee:, Access to professional certifications with our technology partners (e.g. Google, ISTQB), Access to relevant industry events, Access to the Knowledge Sharing Program, Access to Referral program

Benefits, life insurance, retirement pension plan, baby layette, employee referral program, Medicover medical care , Medicover dental care , Medicover Benefits platform , Medicover Sport card

NOTICE: We kindly inform you that we will contact the selected candidates.

ALTEN Polska, WHO ARE WE?, , WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES., , At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world., As a leader in Engineering and IT Services, we support companies in their technological and sustainable transformation., , OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE., , We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government., , We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide., , Our motto: Building Tomorrow’s World Today!