IT Technical Support (French) w Kraków, Polska

Your profile

• Good knowledge of IT infrastructure, including virtualization, systems, and networking concepts
• Hands-on experience with cloud platforms and virtual machine lifecycle management
• Familiarity with ITSM and ticketing tools such as ServiceNow
• Strong organizational skills with attention to detail and process compliance
• Customer-oriented mindset with excellent communication and coordination skills
• Ability to work effectively with multiple technical teams in a collaborative environment
• Basic understanding of backup and data protection processes is an asset
• Very good verbal and written communication skills in French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

The position covers operational activities combining first-level technical tasks and administrative actions related to IT service operations and support. It includes handling basic incidents, managing service requests through ITSM tools in line with established procedures and standards. The position also involves coordinating with higher-level technical teams for escalations and supporting provisioning activities.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

,[Provision and decommission virtual machines (VMs) using MyCloud in accordance with operational procedures, Manage and monitor IT service tickets through ITSM tools (e.g., ServiceNow, ITZMI), Track service requests and ensure timely updates and resolution follow-up, Serve as the primary point of contact for customers regarding infrastructure-related requests and incidents, Coordinate with technical support teams (N2/N3) and other stakeholders to ensure efficient issue resolution, Support backup and data protection activities in collaboration with the G3DS team, Ensure accurate documentation, data consistency, and full traceability of all actions performed, Follow established operational procedures, including Run activities, Service Requests, Changes and VM lifecycle management, Participate in change management activities, including preparation, implementation, and validation of standard infrastructure changes, Ensure compliance with internal processes, quality standards, and security requirements] Requirements: Virtualization, Networking, Cloud platform, ServiceNow, Communication skills Additionally: Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.