Your responsibilities

Providing on-site IT support for end users, including the use of Microsoft 365 tools
Provisioning end user devices using Microsoft Intune
Managing and maintaining meeting room and video conferencing equipment
Supporting local IT infrastructure, server rooms, cabling, and network devices
Maintaining accurate inventories of IT assets, mobile devices, and accessories
Supporting mobile device setup, synchronization, and repair coordination
Acting as a local escalation point for IT Service Desk tickets
Coordinating with external vendors and service providers within defined scope
Supporting printer operations and basic troubleshooting
Assisting with local software installations and license tracking
Managing IT supplies and accessories

Our requirements

Education
• Technical education or degree in Information Technology, Computer Science, or a related field
• Relevant certifications or equivalent practical experience will be considered an advantage
Experience
• Previous experience in an IT Technician / IT Support role
• Hands-on experience supporting end users in a corporate or shared services environment
• Experience working with an IT Service Desk model and ticketing systems (e.g. ServiceNow) is an asset
Technical Skills
• Good working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint Online)
• Experience with end-user hardware, peripherals, mobile devices, and printers
• Basic understanding of networking, cabling, and local IT infrastructure
• Familiarity with meeting room and video conferencing systems
• Experience with IT asset management and documentation
Languages
• English – working proficiency (minimum B2 level)
Soft / Behavioral Skills
• Strong customer service and problem solving mindset
• Good communication skills and ability to support users with varying technical knowledge
• Ability to work independently and manage multiple tasks
• Attention to detail and good organizational skills
• Willingness to perform hands-on, on site support activities

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:
• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.