Junior Account Manager German Speaker – Remote w Warszawa, Polska

Your responsibilities

• As a Junior Account Manager, you'll manage your own portfolio of business customers: building relationships, understanding their businesses, and helping them get the most value from Finom. This isn't a traditional support role, and it isn't cold sales. It's about building long-term relationships, reducing churn, increasing engagement, and helping customers grow with Finom.
• Using customer data and behavioural insights, you'll identify customers whose activity has dropped, those at risk of leaving, and customers with opportunities to increase their usage of our products.
• You'll contact customers by phone, email and chat, understand what's happening in their business, remove barriers to success, and work across multiple teams to ensure they receive an outstanding experience. Every interaction should leave the customer feeling that Finom genuinely cares about their business.
• What You'll Be Doing
• Build relationships with your customers
• Manage your own portfolio of business customers.
• Build trust through regular, proactive conversations.
• Understand each customer's business, goals and banking needs.
• Reduce customer churn
• Proactively contact customers who:
• Have reduced their activity or become inactive, or may be at risk of leaving Finom.
• Have experienced previous service issues.
• Require additional support to get value from Finom.
• Your role is to understand why and help bring them back.
• Help customers grow
• Through meaningful conversations you'll identify opportunities to help customers get more value from Finom by:
• Increasing product adoption, understanding how they currently bank and where the gaps are.
• Encouraging customers to make Finom their primary business account.
• Identifying unmet needs and future opportunities.
• Sharing customer feedback with Product and other internal teams.
• You own the relationship with your customer. If a customer has experienced an issue, you don't hand customers off to another team, you stay responsible for the relationship throughout.
• You'll work closely with Customer Care, Sales, Product, Operations, Risk and AI to give customers the best possible experience, and to make sure their feedback improves our products and processes.
• What Success Looks Like
• You'll have clear quarterly objectives focused on customer outcomes, not just activity, including:
• Contacting the customers assigned to your portfolio.
• Achieving meaningful engagement.
• Reducing customer churn and reactivating inactive customers.
• Increasing customer engagement and product adoption.
• Helping more customers make Finom their primary business banking provider.
• Targets are set and reviewed every quarter, and performance against them is rewarded through a quarterly commission scheme on top of your base salary.

Our requirements

What we offer