Opis oferty
Accenture
Poland, Warszawa
Junior Customer Service Specialist with German (Hybrid 50/50 from Warsaw) w Warszawa, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
Junior Customer Service Specialist
with German (Hybrid 50/50 from Warsaw)
THE WORK:
Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
Review and validate contractual agreements related to the service and repair process.
Manage orders and returns activities in SAP.
Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
Ensure resolution of queries within the contractual metrics.
FLEXIBLE:
The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
The position's mode of work
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU:
Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.
HERE’S WHAT YOU’LL NEED
Fluency in German language (min. C1 level).
Knowledge of English language (min. B2 level).
Well-developed communication skills.
Full time availability, 8 hours daily from Monday to Friday.
Client orientation and stress resistance.
Microsoft Office package knowledge (Excel, Word, PowerPoint).
BONUS POINTS IF YOU HAVE:
Experience in customer service related role.
Familiarity with SAP.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
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