Junior Customer Service Representative with Dutch

ABOUT THE ROLE

You will work in a customer service team, helping customers solve their issues and making sure they have a positive experience. This is an entry-level role, so you will learn on the job and build valuable skills in communication, systems, and teamwork.

WHAT YOU WILL DO

Support customers via phone and email, helping with service and repair requests
Provide friendly and professional assistance, making sure customers feel heard and supported
Make sure all requests are handled according to quality standards and company processes
Keep high customer satisfaction by meeting service targets (SLA)
Handle incoming customer inquiries and resolve issues step by step
Check and validate service agreements and requests
Manage orders and returns using SAP system (training provided)
Work closely with internal teams and external vendors to support repair processes
Track progress and ensure updates are communicated to customers

WHAT'S IN FOR YOU

A flexible working model (combination of remote work, office, or client site)
Opportunities to learn and grow, especially if you are starting your career
A collaborative environment where you can build relationships and develop skillS

HERE’S WHAT YOU’LL NEED

Excellent verbal and written communication skills in English and Dutch (C1)
Availability to work in a hybrid mode in Warsaw office
Strong commitment to delivering high-quality customer support
Ability to remain focused in a dynamic environment and respond effectively to evolving inquiries
Strong grammar, writing, and typing accuracy
Ability to prioritize tasks and work independently with minimal supervision
Sound judgment and problem-solving skills, both independently and in collaboration with peers
Adaptability and willingness to learn quickly in response to changing client needs and product updates

What we can offer

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly offices
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Onboarding program and dedicated Buddy
Unique community with sport, volunteering activites and outings
Access to MyBenefit platrofm
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees
Modern office in the city center of Warsaw
Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Junior Customer Service Representative with Dutch

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