Junior Customer Service Specialist with Italian and/or… - Jobeax
Opis oferty
Junior Customer Service Specialist with Italian and/or Spanish (fixed-term contract) w Gdańsk, Polska
Swarovski Global Business Services
KontraktUmowa czasowa lub freelancing
Gdańsk, Polska
Your responsibilities
Deliver high quality service by e-mail, phone, or chat
Nurture customer relationships by understanding the customer needs and resolving their queries
Prepare to support the customer inquiries by studying products and policies and processes
Improve the quality of service with submissions to improve processes and services yet to be implemented
Follow-up with customers on issue resolution status
Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
Act as a customer advocate in the organization while interacting with other internal departments
Our requirements
Fluency in English and one of the following languages: Italian and/or Spanish (minimum B2 level)
Fast learner with strong customer service focus
High degree of accuracy and attention to details
Strong communication and cooperation skills
Strong cultural awareness
Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
A comprehensive understanding of the local culture of supported countries - nice to have
Work experience in a virtual, multi-national set up - nice to have
Knowledge of eCommerce business – nice to have
What we offer
Learning and career development programs to help you grow
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Hybrid and flexible work options to support your work-life balance
Paid volunteering leave to support causes that matter to you
Exclusive employee discounts on Swarovski products
... Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively. Our requirements - 1+ years of experience in a call center or customer service role, preferably in the automotive industry. - Strong communication skills, with a minimum C1 level in Italian. - Very good knowledge of English ...
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